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Good day, SOTI Community. I've configured a Wi-Fi profile for my iPads so they should automatically join a specific network. The profile deploys successfully, and the devices show the SSID and credentials as expected. However, the iPads don't actually connect to the network on their own; they only join once I manually tap the SSID. After that first manual connection, they auto-connect normally.Has anyone else seen this or know what might cause the first auto-join to fail? Or is this by Apple's design for security/privacy measures?iPadOS v26.0.1MobiAgent v2025.1.0.2051SOTI MobiControl v2025.1.0.1010Thanks, MDel
I trying to setup a Samsung Galaxy Tab Active5 Pro 5G, on Android 16 as a Work Managed Device using Managed Google Play. I am pushing some microsoft apps (Outlook, Teams, Edge and Authenticator) to the device from the enterprise store and have been trying to use the Application Run Control configuration to allow access to the system camera and the Samsung Gallery app. The camera functions as expected but when tapping the picture just taken i receive the following error "Unable to find an application to perform this action". In the Application Run Control configuration i have already allowed the following apps com.sec.android.gallery3d com.samsung.storyservice com.samsung.android.widget.pictureframe Hoping someone may have come across this before
Hi everyone, I am currently on MobiControl version 2025.1.0.1007. I am strictly an Android Shop with devices ranging from OS 10-15. Device Agent version(s) 2024.1.4.1149 through 2026.0.0.1104. I am attemping to use a python script to make the POST packages/v2 api call. I have no issue with the creation and upload of the created package. I am running into an issue when trying to get the files in the package copied to the correct folder/folders on the Samsung device. I have tried using a post-install script (I referenced the Android Agent JavaScript documentation) but for whatever reason, I can not get the files on the device. I find it strange that this isn't working since the profile status states that the package was installed successfully. When I check the file structure, no files are copied into the specified directories. I have even tried adding the PackageGroupFile and PackageFileFlags parameters in the script but still no luck. I was wondering if anyone else had any luck using this API call to build -> upload ->deploy successfully. The files in question are files that are generated in ESI. Building the same package in Pack Studio works without fail. I am wondering if I am missing something crucial. Any help would be greatly appriciated. Thank you. If any other information is needed, I would be happy to discuss.
Hello everyone! We’re looking for advice on the best method to update the Soti MobiControl agent and plugin on Android Classic devices. Ideally, the update process should allow segmentation (by version), for examle: 10 devices with the n-1 version 50 devices with the n-2 version The rest of the devices with the n-3 version And be fully automated. Any guidance or best practices would be greatly appreciated!Regards.
Hello there, I'm in need of clearing the cache of two apps that I've installed on my zebra devices, there seems to be a few ways to achieve this but I'm not sure which is the best for me. I want to clear the cache of two specific apps I've installed weekly. Any help is much appreciated.
Hey all, I'm trying to use the %MCDEVICENAME% macro in a Enterprise app, managed configuration. The result is "%MCDEVICENAME%" populating the field within the application. When using the %SERIALNUM% macro. I actually get the serialnumber in the field. Device: TC73 OEM Build: 14-20-14.00-UG-U00-STD-ATH-04 Agent Version: 2025.2.1.1060 MC Version: Version: 2025.1.0.1010 I'm happy to open a support case but thought I'd check with the community first. Thanks
We have about 60 MC9300's. All of them are on Android 13. I upgraded one of our test devices to the latest Android 14 lifeguard patch to test the applications, however Xsight is not working properly on this device now. It has all the same profiles at the 13 devices, which all work fine with Xsight. When connecting to the 14 device, the file manager and task manager buttons are missing and the screen never connects. I can turn off Kiosk, Turn on Kiosk, Enter admin mode. I compared the Xsight info on the 13 devices to this one and they are identical. Anyone else have this issue?
Hi everyone, We need to schedule the deployment of a specific profile to different sets of devices on separate days. The deployment should always take place between 23:30 and 06:00 (Spanish time) to minimize operational impact. We have already tested the "Custom Deployment Schedule" option, but it does not work as expected.Our console version is 2025.0.3.1026. Example schedule: Day 1: Deploy to devices A and B between 23:30 and 06:00 (Spanish time). Day 2: Deploy to devices C and D between 23:30 and 06:00 (Spanish time). Day 3: Deploy to devices E and F between 23:30 and 06:00 (Spanish time). Please confirm if this deployment schedule can be configured accordingly or if any additional information is required. Thanks in advance!
Hi everyone, We need to deploy profiles and applications to devices based on both the user and the path, for example: (User A and Path A) or (User B and Path B) We can’t achieve this using the Devices or Users tabs, since the conditions are added together rather than combined as “user AND path.” The only possible approach we’ve found so far is using filters.We can get the user from the Device Name (as we rename each device with the user’s name), but we can’t find a way to retrieve the Path. Does anyone have any ideas or suggestions?One possible solution could be using Custom Data, but in that case, we’d need something on the device that automatically writes its Path. Thanks in advance!
Hi everyone, we’re currently experiencing an issue in SOTI MobiControl:When adding custom attributes as columns in a personalized view and exporting the data as CSV, only the main headings appear – the actual values of the custom attributes are missing. This behavior occurs for all custom attributes and all users. Has anyone else encountered this issue or found a possible solution?If not, we’ll forward the case to SOTI Support. Best regards,Fabian Example: CSV-Export without custom attributes CSV-Export with custom attributes (Custom attributes = mde)
Hi everyone, 👋 I’m currently working on optimizing our setup in SOTI MobiControl and was wondering if there’s a way to assign or limit custom attributes to specific device groups only. The reason behind this is that we only need certain attributes for certain groups, and having all attributes visible for every device quickly becomes confusing and cluttered in the console. Is there any way to manage visibility or scope of custom attributes per group — or perhaps a best practice to keep things organized when working with many attributes? Any advice, ideas, or experiences would be greatly appreciated! 🙏 Best regards,Fabian
Hi everyone, We’re currently in an advanced phase of our SOTI project and are working on implementing dynamic URLs. The goal is to avoid creating a separate profile for each device and instead use custom attributes to achieve a more flexible setup. During my research, I came across and implemented the following documentation:👉 Dynamic URLs in SOTI Surf The StoreNumber example perfectly matches our use case.However, in our case, the custom attribute does not seem to resolve properly in SOTI Surf. Has anyone experienced a similar issue or found a solution for this?I’d really appreciate any insights or suggestions! 🙏 Best regards,Fabian
Hi, I need to deploy a large fleet of Samsung tablets, and in my company these devices must be configured with static IP addresses. I’m used to working with Zebra and Honeywell devices, where setting a static IP is quite straightforward. I expected to be able to do the same on Samsung devices using Knox Service Plugin (KSP) via the OEMConfig profile, but after reviewing the available payload in MobiControl version 2025.1.0.1007, I can’t find any option to define a static IP, gateway, DNS, and so on. Does anyone know if it’s possible to configure a static IP on Samsung devices through SOTI (KSP or otherwise) without doing it manually on each device? Thanks in advance.
We have an app, which is placed in the lockdown, but won't start. When I open it, out of the lockdown I get this message first. Is there a way to prevent this message by a script when the app is distributed? Device is a Datalogic Memor 12 with Android 13
Hi, When we are trying to enroll our device, we keep getting the error below which isn't allowing us to complete the enrollment. Is anyone able to help?
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