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Hello everyone, Could you please provide the documentation or requirements needed for the entrapment (enrollment/attestation) of an Agent on Windows Modern devices? I need to confirm: Hardware requirements: minimum compatibility, TPM/Secure Boot dependencies, or other needed components. Software requirements: supported Windows Modern versions, required services, dependencies, and necessary configurations. Communication flows: endpoints used, protocols, ports, and the specific flow for the entrapment/enrollment process to ensure full agent functionality. Any official references or previous experiences would be very helpful. Thank you!
Configuring SOTI Surf for first time: I enabled kiosk mode and now my link from messages can't be accessed. Everything else is set to default, that is the only change I made. When I disable Kiosk mode, I have no issues getting to the link. I have not restricted anything yet, just enabled kiosk mode and getting error: You are not allowed to access this page" when clicking on the link now. I am in lockdown mode, i have added soti surf to lockdown screen and i have no issues acessing this site from lockdown when kiosk mode is not enabled. Not sure what else i need to do, please help.
Hello, I'm trying to connect SOTI to an email in my office365 environment in order to set up a "send from" address for signal notifications. I'm having some issues and I would like some help trying to figure out what I might be doing wrong. I have SMTP Auth enabled on the mailbox I'm trying to send from. Microsoft's documentation insists I use TLS 1.3 or 1.2 as authentication especially because Basic is depricated but the option isn't available (or naming isn't consistent). At this point I've used every authentication method with SSL on and off, both office smtp ports (587 and 25), and a few different usernames/passwords and still nothing. Any help would be appreciated! Thanks, Andi
Hi Everyone, I hope you all had a great start into the week. I am searching for a solution to display a QR or other type of barcode in the starting page of a lockdown. We want to use a barcode instead of the device name to identify the devices. At the moment there are stickers on the outside of the device but in an industriell environment the devices often loose the stickers. Any idea how to do this? Thank you very much.
Hello, We are creating an APK package using the /packages/v2 API and setting: "FileFlags": "DoNotUninstall" However, when the profile is uninstalled, the APK is also removed from the device, so the flag does not seem to be respected. We cannot verify the package configuration after upload because packages created via the API do not show the Files or Scripts tabs (see:https://pulse.soti.net/community/thread/c040ed8e-f711-4e4f-a90c-2f3ed380bed7). Is DoNotUninstall supported for APK packages created via this API, or is this expected behavior? Thanks.
Hi everyone, We are currently automating the management of profile permissions, but we can’t seem to find an official API endpoint for this. After reviewing how this is handled from the console, we noticed the following call, which appears to work: https://${HOST}/MobiControl/WebConsole/api/security/principal/catalogueItems/${PROFILE_REFERENCE_ID}/rights Does anyone know if there is an official API call for granting permissions to a profile, or if this endpoint is the correct and supported way to do it? Thanks in advance for your help.
How can I disable Google Play Protect? I receive a warning when installing apps from SOTI. I want automatic installation.
Hello there, I have a common issue with Company portal stealing token from MS Authenticator, which results in MS Authenticator being unable to register device as shared device. However I alraedy set Authenticator as "high-priority" and "open after installation". Also placed company portal in same app policy and gave it "postpone" priority and a bunch of MS apps in between. Still every other device I have to fix manualy by removing both apps and clearing cache and metadata of Authenticator and re-installing just it first. Side note: I can not avoid Company portal, as it is required by my mother company policy to run any MS stuff (Intune MAM). Thank you in advance for your best practices.Detail:Enrollment type: Work managed (fully managed device in kiosk mode)Device: Any (mainly Samsung & Zebra)Server version: 2025.1 (MC cloud)Android version: 15
Good day, SOTI Community. I've configured a Wi-Fi profile for my iPads so they should automatically join a specific network. The profile deploys successfully, and the devices show the SSID and credentials as expected. However, the iPads don't actually connect to the network on their own; they only join once I manually tap the SSID. After that first manual connection, they auto-connect normally.Has anyone else seen this or know what might cause the first auto-join to fail? Or is this by Apple's design for security/privacy measures?iPadOS v26.0.1MobiAgent v2025.1.0.2051SOTI MobiControl v2025.1.0.1010Thanks, MDel
I trying to setup a Samsung Galaxy Tab Active5 Pro 5G, on Android 16 as a Work Managed Device using Managed Google Play. I am pushing some microsoft apps (Outlook, Teams, Edge and Authenticator) to the device from the enterprise store and have been trying to use the Application Run Control configuration to allow access to the system camera and the Samsung Gallery app. The camera functions as expected but when tapping the picture just taken i receive the following error "Unable to find an application to perform this action". In the Application Run Control configuration i have already allowed the following apps com.sec.android.gallery3d com.samsung.storyservice com.samsung.android.widget.pictureframe Hoping someone may have come across this before
Hi everyone, I am currently on MobiControl version 2025.1.0.1007. I am strictly an Android Shop with devices ranging from OS 10-15. Device Agent version(s) 2024.1.4.1149 through 2026.0.0.1104. I am attemping to use a python script to make the POST packages/v2 api call. I have no issue with the creation and upload of the created package. I am running into an issue when trying to get the files in the package copied to the correct folder/folders on the Samsung device. I have tried using a post-install script (I referenced the Android Agent JavaScript documentation) but for whatever reason, I can not get the files on the device. I find it strange that this isn't working since the profile status states that the package was installed successfully. When I check the file structure, no files are copied into the specified directories. I have even tried adding the PackageGroupFile and PackageFileFlags parameters in the script but still no luck. I was wondering if anyone else had any luck using this API call to build -> upload ->deploy successfully. The files in question are files that are generated in ESI. Building the same package in Pack Studio works without fail. I am wondering if I am missing something crucial. Any help would be greatly appriciated. Thank you. If any other information is needed, I would be happy to discuss.
Hello everyone! We’re looking for advice on the best method to update the Soti MobiControl agent and plugin on Android Classic devices. Ideally, the update process should allow segmentation (by version), for examle: 10 devices with the n-1 version 50 devices with the n-2 version The rest of the devices with the n-3 version And be fully automated. Any guidance or best practices would be greatly appreciated!Regards.
Hello there, I'm in need of clearing the cache of two apps that I've installed on my zebra devices, there seems to be a few ways to achieve this but I'm not sure which is the best for me. I want to clear the cache of two specific apps I've installed weekly. Any help is much appreciated.
Hey all, I'm trying to use the %MCDEVICENAME% macro in a Enterprise app, managed configuration. The result is "%MCDEVICENAME%" populating the field within the application. When using the %SERIALNUM% macro. I actually get the serialnumber in the field. Device: TC73 OEM Build: 14-20-14.00-UG-U00-STD-ATH-04 Agent Version: 2025.2.1.1060 MC Version: Version: 2025.1.0.1010 I'm happy to open a support case but thought I'd check with the community first. Thanks
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