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Having an issue with keeping the ZQ521 printers connecting to our SOTI Connect instance with MQTT The printer show either a "Connection State Uknown" or "Device not Reachable" This the log output from one of the ZQ521 printers, it initially connects but the connection the imediately closes for some reason [12-17-2024 18:16:10.640][Info][00010038][mqtt1] Server certificate verify ok[12-17-2024 18:16:10.675][Info][0000101B][mqtt1] Successfully connected[12-17-2024 19:59:25.092][Error][0000130A][mqtt] Network link lost[12-17-2024 19:59:25.096][Info][00010039][mqtt1] Connection closed[12-17-2024 19:59:25.098][Info][0000100F][mqtt1] Waiting 79 seconds before trying connection[12-17-2024 20:00:44.218][Info][00001006][mqtt1] Waiting for an IP address[12-17-2024 20:04:23.093][Info][00001006][mqtt1] Waiting for an IP address[12-17-2024 20:04:28.573][Info][00001006][mqtt1] Waiting for an IP address[12-17-2024 21:18:18.500][Info][00001006][mqtt1] Waiting for an IP address[12-17-2024 21:18:21.885][Info][00001006][mqtt1] Waiting for an IP address[12-17-2024 21:18:25.106][Info][00001006][mqtt1] Waiting for an IP address[12-17-2024 21:50:08.291][Info][00001006][mqtt1] Waiting for an IP address[12-17-2024 21:50:11.758][Info][00001006][mqtt1] Waiting for an IP address[12-17-2024 21:50:15.097][Info][00001006][mqtt1] Waiting for an IP address
Hi all, a customer wants to add and configure his CA in Connect for certificate-based Wi-Fi authentication. His Zebra ZQ630 printers are currently connected to a PSK network and a seamless transition between the current and the new network would be nice. We successfully configured the CA in MobiControl, including generating and deploying Wi-Fi certificates to devices and connecting to the new certificate-based network. Does anyone have experiences with configuring it in Connect? I guess the CA and template configuration is pretty much the same. What is the exact process of generating and deploying device-based certificates? Anything to keep in mind by configuring the configurations? Any problems to be aware of? I would appreciate any tips or experiences. Thank you in advance! Felix
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