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Hi all, we're enrolling Android Enterprise devices with managed Google Accounts (Google domain enrollment type) on MobiControl SaaS 2026.0.1.1181. Enrollment completes fine and the managed account is added to the device as expected (Samsung tablet/phone, fully managed / Device Owner). Afterwards, Google Play stays blocked: "Authentication is required. You need to sign in to your Google account" – retry just loops, no app installs possible. A persistent notification "Account action required user@ourdomain.com" only opens the MobiControl agent, with no dialog or action. Ruled out so far: Two different managed accounts → same behavior; a personal Google account on the same device works fine Web login on PC works, no pending account actions, 2FA disabled for the test user EMM token correctly set in Google Admin Console, third-party Android management enabled for the whole OU Has anyone seen this? Any pointers appreciated – thanks in advance!
Hello, How can I enable NFC login for Microsoft Entra ID users in Lockdown on SOTI MobiControl 2026.0.2? Is NFC login for Entra ID users supported in version 2026.0.2, or is it only available starting from 2026.1.0? When configuring Lockdown, I select Microsoft Entra ID groups. After completing the configuration, I can see that NFC login is not authorized in Lockdown, regardless of what I select under “How users will unlock the device”. On the login screen, the assigned authentication method is the Authenticator app. Am I missing an additional setting, application, or requirement for NFC authentication to work with Entra ID users in Lockdown? We are using SOTI Identity, with Microsoft Entra ID synchronized through it
Hi all, Lookign through posts I can see this has been asked a lot however, have we ever found a clear cache app script for a samsung tablet, I've got an app that's holding 4GB of data in the cache and needs clearing weekly
Hello everyone, I would appreciate your support with the following question. Our customer wants only one application's notifications to be visible while the device is running in kiosk mode. The devices in use are Zebra TC15 and TC57 running Android 10/11. Is it possible to allow notifications for only a specific application while blocking notifications from all other apps? If anyone has implemented or tested this scenario, I would greatly appreciate your feedback. Thank you in advance!
Hi everyone, i would like to know if any member here does have some experience with these device models when used with soti mobicontrol. since we enrolled them, we have weird issues. they are all fully managed. The issues are e.g. Android Setting "set time automatically" is turned off on some devices. Beeper volume is very low on some devices. We also got two devices that where in airplane mode. We have a soti app package that consists of 3 xml files: DeviceConfig, DataCollectionService, Provisioner With a post install script to run intend command to these files. This executes xml files on the devices and sets the OEM settings from them. The provisioner window is also shown when run. Additionally we have a profile with lockdown and feature control. Lockdown is preventing users to go outside or open quick menu. In feature control everything is active. ---------- Before we enrolled to soti we used the same xml files. The xml settings had to be inserted by scanning a provisioner QR code made from these xml files. Instead of lockdown we used the honeywell launcher. In this previous scenario we did not have any of the above mentioned issues. Thank you for your time. regards
Hi everyone, What is the best way in SOTI MobiControl to ensure Android Classic devices always have the correct date, time, and time zone? Thanks!
For Androind Enterprise managed devices, is there a way to remove the app cache and data when the app closes or exits or at a certain time interval?
Hello everyone, I am looking to confirm if the Redmi 15C is fully supported by SOTI MobiControl. While I found several Xiaomi devices on the official supported list, this specific model is not included. Has anyone here successfully enrolled and managed this device?thx,
Hello everyone, I need some help with a specific requirement. I would like to restrict certain settings on Android devices. For example, users should be able to access the "Apps & Notifications" section, but they should not be allowed to make any changes there; they should only be able to view the settings. In all other settings sections, they should be able to make changes normally. Is it possible to achieve this using a script or a similar method?
Hello everyone, I am currently working on a case for an educational organization whose students use MacBooks. They need a robust way to implement URL whitelisting across all available browsers (Safari, Chrome, Firefox, etc.), rather than restricting it just to Safari. We have looked into using a Forcepoint plugin as a potential solution, but we have been unable to get a response from their team so far. Has anyone handled a similar requirement for macOS in an education environment? Any insights, recommendations, or alternative approaches would be greatly appreciated. Regards, Randy
Mail Domain access for our company domain mail ids and rest personal mail like gmail, yahoo etc.. mail ids should be block in the broswer so waht can i do and we have google wprkspace to manage mail ids
Regarding the search criteria on the SOTI homepage, there is an "editable/searchable" attribute; what is the difference between checking and unchecking the "set default value" option? Also, what does it mean for a default attribute to "not expire"? I don't see any date settings on the page—when exactly do they expire?
The Advanced Configuration settings include an Update Schedule: 1. **"Locate Device Upon Check-in"**: What is the specific function of this button? What is the behavioral difference on the device itself when this setting is toggled "On" versus "Off"? 2. **"Distribute Device Check-ins"** (within the scheduled update settings): What is the purpose of this feature? How does the device's behavior differ when this switch is toggled "On" versus "Off"? * **Scenario:** Suppose I configure the update schedule to check in once every 60 minutes.* **Time Window** = 60 minutes* **First 75% of Window** = 0–45 minutes* **"Distribute Device Check-ins" Enabled:** Each device within the group randomly selects a specific time point within the 0–45 minute interval to check in, rather than all devices converging simultaneously right at the 60-minute mark.* **"Distribute Device Check-ins" Disabled:** All devices attempt to check in simultaneously at the exact 60-minute mark (or as close to it as possible). Is my understanding of this functionality correct?
Hello Team, I am stuck with to understand how the System Update Policy works, as far as my understood this will applicable to only OS version update, but just wanted to know do this also applicable to the applications that are pushed from Google Play store too ? Example Google chrome, teams, Outllok etc. MC Version : 15.6.6.1010 Zebra Tc52X OS 14
I am running into issues trying to grant the permissions using the Profile for Zebra OEM Config: Is there a prerequisite to using this funcitionality or something I am missing. I don't want to go through the Play store and download the app, I find that the changes are not instant and I have to wait for the PS to push them down to the device. I have used the article here: https://pulse.soti.net/support/soti-mobicontrol/articles/ka2OF0000001nNDYAY But the permissions are not allowing. I have tried two devices and revoked, restarted the device and reinstalled the profile and it is not setting the permissions for: usage access, notification access, system alert window, manage external access These devices are TC78's, A14, running 2025.0.4 SOTI Agent Version.
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