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Managed Google Account: Play Store stuck on "Authentication required"

FR
Fabian Reder
eikonasystemsschaeflein

Hi all,

we're enrolling Android Enterprise devices with managed Google Accounts (Google domain enrollment type) on MobiControl SaaS 2026.0.1.1181. Enrollment completes fine and the managed account is added to the device as expected (Samsung tablet/phone, fully managed / Device Owner).

Afterwards, Google Play stays blocked: "Authentication is required. You need to sign in to your Google account" – retry just loops, no app installs possible. A persistent notification "Account action required user@ourdomain.com" only opens the MobiControl agent, with no dialog or action.

Ruled out so far:

  • Two different managed accounts → same behavior; a personal Google account on the same device works fine
  • Web login on PC works, no pending account actions, 2FA disabled for the test user
  • EMM token correctly set in Google Admin Console, third-party Android management enabled for the whole OU

Has anyone seen this? Any pointers appreciated – thanks in advance!

20 days ago
SOTI MobiControl
ANSWERS
RK
Radim Kadlec
19 days ago

Hi,

I noticed similar behavior when the mobile device had restricted / limited network access to the Google.

FR
Fabian Reder
19 days ago

Hi Radim,

Thanks for the quick reply. I connected the device to my personal mobile hotspot—both back then and just now—but without success.

That also raises the question of why it works with a personal (non-managed) Google account.

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