Managed Google Account: Play Store stuck on "Authentication required"

FR
Fabian Reder
eikonasystemsschaeflein

Hi all,

we're enrolling Android Enterprise devices with managed Google Accounts (Google domain enrollment type) on MobiControl SaaS 2026.0.1.1181. Enrollment completes fine and the managed account is added to the device as expected (Samsung tablet/phone, fully managed / Device Owner).

Afterwards, Google Play stays blocked: "Authentication is required. You need to sign in to your Google account" – retry just loops, no app installs possible. A persistent notification "Account action required user@ourdomain.com" only opens the MobiControl agent, with no dialog or action.

Ruled out so far:

  • Two different managed accounts → same behavior; a personal Google account on the same device works fine
  • Web login on PC works, no pending account actions, 2FA disabled for the test user
  • EMM token correctly set in Google Admin Console, third-party Android management enabled for the whole OU

Has anyone seen this? Any pointers appreciated – thanks in advance!

a month ago
SOTI MobiControl
ANSWERS
RK
Radim Kadlec
a month ago

Hi,

I noticed similar behavior when the mobile device had restricted / limited network access to the Google.

FR
Fabian Reder
a month ago

Hi Radim,

Thanks for the quick reply. I connected the device to my personal mobile hotspot—both back then and just now—but without success.

That also raises the question of why it works with a personal (non-managed) Google account.

A
ASBMOD@SOTI
19 days ago

Hi @Fabian Reder,

Thanks for posting on SOTI Pulse.  Thanks Radim for responding to the post, your expertise and willingness to help are greatly appreciated!

Has your query been resolved? If this post did not assist you in resolving the issue completely and you have additional questions, please do not hesitate to reach out or you can contact SOTI Support (support@soti.net) to open a new case and one of our support engineer will be there to assist you.

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

AS
Alin Sfiriac
13 days ago

Did you tried with a reset account from mobicontrol console? 

It can fix weird issues with the managed google account

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