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Hello, Is there a solution that allows the agent to go online without entering a PIN? Device = Zebra OS = A14 Thanks
Hello dear SOTI users, Is it possible to add a script to the Kiosk screen as a button? We would like the user to be able to manually trigger the script whenever needed. I would appreciate any insights or recommendations from those who have experience with this setup.Thank you in advance.
Hello Everyone,When connecting remotely to Windows and Android devices, can I enable a user accept prompt before the connection is established? I would like the user to approve the connection instead of allowing direct access.
I am trying to read the driver phone number so I can export them into an excel or txt file and not sure of the call to do this. For example: For MAC I use: mobicontrol.device.macAddress FOr IP I use: mobicontrol.network.activeNetwork.ipAddresses For Driver Phone Number: ??
Hi all, We are in a bit of a pickle regarding Shared Device mode using EntraID Currently we have this setup:User Logs into device using their EntraID and passwordSet Session PIN is promptedOnce connection to Entra is made, device moves to Post-Lockdown screen folder.I have configured the Post-Lockdown screen so users cannot shut down the device without signing out first. This ensures the user signs out, the PIN is cleared, and the device is ready for the next user tomorrow.Here is the problemThere have been instances where devices have powered off due to battery depletion or similar issues. As a result, the device shut down while the previous user was still logged in.When the device is then charged and turned on, some users have forgotten the PIN they used, or its another user whos grabed the device and they do not know the PIN.Because the Device PIN initiates BEFORE the SOTI MDM, it shows the device as Offline and I am unable to clear the passcodeThis is a big issue and is basically bricking devicesHas anyone found a way around this?
Using a Samsung Galaxy tablet to connect to a monitor and mirror the screen. The tablet is connected via usb-c to hdmi. Once the tablet is placed on Lockdown, the mirroring stops (black screen on the monitor). There are 4 different packages provided in the Device Control that can be added to the homescreen: com.sec.android.desktopmode.uiservice com.sec.android.app.desktoplauncher com.samsung.desktopsystemui com.sec.android.dexsystemui I've added all these several different ways (together, alone,etc) and all provide the same black screen. Also have experimented with com.sec.android.app.dexonpc for possible usb display issues. Is there an easier way to mirror the display? What combo of apps should be used? Does a script need to be involved for all apps that may be deactivated through enable_system_app?
When I set up call log collection when using data collection strategies, why does the call log only show the last record when I check the collection details in the device details? Why aren't all my call logs being collected within the set range?
I added my iPhone using Apple Configurator, and it's visible in the Apple Business Management device list . Now, MobiControl has successfully added the device . However, when I try to send a message, I get the message: "1 selected device(s) do not have the MobiControl Agent installed, or have not accepted its terms & conditions in-app." What steps do I need to take to successfully send the message?
Hey Everyone, I am trying to implement Entra ID to our Soti Mobicontrol Directory. Everytime, no matter which tutorial I follow, it ends up in an error saying . I have done the MDM setup on Entra, enterprise and app registrations. Creating a client secret seemed to work but I still never go through authentication process on the Soti side. I have an open ticket as well, but I'm just seeing if I'm the only one thats experienced this or if there has been others that has gone through this as well.
Is it possible to retrieve the devices that have a profile installed / not installed via API? We need to collect their DeviceIDs in order to perform actions on them afterwards. In the console, we can correctly filter the devices. However, we cannot find any endpoint like /profile/{referenceId}/* that provides this information. We have also tried using the /devices and /devices/search endpoints with the filter field, but we have not been able to make it work. This test returned KO (copy/paste the console filter and codifiy it): curl --location 'https://{HOST}/MobiControl/api/devices/search?filter=Profile%2520HasWith%2520%257B%2520ReferenceId%2520Equal%2520%2522776bfd88-339a-42f4-83c0-3abfa99f582f%2522%2520AND%2520Status%2520Equal%2520%2522Installed%2522%2520%257D%2520' \ --header 'accept: application/json' \ --header 'Authorization: Bearer xxx' { "$type": "ErrorDetails", "ErrorCode": 2058, "Message": "Device filter is invalid: 'Profile HasWith { ReferenceId Equal \"776bfd88-339a-42f4-83c0-3abfa99f582f\" AND Status Equal \"Installed\" } '.", "Data": [ "Profile HasWith { ReferenceId Equal \"776bfd88-339a-42f4-83c0-3abfa99f582f\" AND Status Equal \"Installed\" } " ], "HelpLink": null } Is it possible to obtain this information? Thanks!
Hello, not sure if anybody already run into this but Google added new "feature" that will add and activate (problably only in case you have all other input methods disabled) new input method - Google Autofill (com.google.android.gms/.autofill.service.AutofillInputMethodServiceProxy). At the moment only (and quick) way to disable it was to add whole com.google.android.gms to the Blocklist. In this first case customer is not using anything by google or from playstore so it's not a problem but I'm sure in many cases it would be. If anyone has better idea how to block/disable/prevent/uninstall/etc it I'll be grateful but I just wanted to give you heads up
I've just begun my Zero Touch journey and I'm unclear on this. I have enrolled 4 devices in Zero Touch and set my Soti configuration as default and all device are showing MobiControl and the current config. I've only copied the config settings from Soti's support site and I don't know/can't find anything more on the subject from Soti's docs. The problem is, when I factory reset the phone it doesn't pick up on the Soti enrollment which is what I am expecting/want. The phone just sets up without the MDM.
Running on Android Enterprise, mostly Zebra handhelds. Agent version 2026.0.1. As part of an OS upgrade workflow, we have our devices in Lockdown mode with a "Device upgrade in progress" screen. After the upgrade completes, we remove the profile that puts it in Lockdown mode, and want to bring it to the app launcher. However, my experience is that the Agent app will launch, and either show the Device Configuration screen, or (if there is a Shared Device configuration) launch them into the Log In screen we have configured. This ends up creating confusion, especially if they're greeted with a Log In screen rather than their app list. Is there a way to configure/suppress this? I'm looking at ways to work around it (by explicitly launching the Home app) but would prefer to suppress it at the source.
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