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The SAP URL published through the SOTI Surf app works fine when connected to the company Wi-Fi. However, when accessing it outside the company network with Netskope connected, the page shows ‘Webpage not available.’ Interestingly, the same link opens successfully in Chrome under the same conditions.
I trying to setup a Samsung Galaxy Tab Active5 Pro 5G, on Android 16 as a Work Managed Device using Managed Google Play. I am pushing some microsoft apps (Outlook, Teams, Edge and Authenticator) to the device from the enterprise store and have been trying to use the Application Run Control configuration to allow access to the system camera and the Samsung Gallery app. The camera functions as expected but when tapping the picture just taken i receive the following error "Unable to find an application to perform this action". In the Application Run Control configuration i have already allowed the following apps com.sec.android.gallery3d com.samsung.storyservice com.samsung.android.widget.pictureframe Hoping someone may have come across this before
Hi, we have some Zebra Helios devices Non-GMS. I have recently tried to upgrade some from A10 to latest Android 14 (14-32-12.00-UN-U00-STD-HEL-04), and figure out that Velocity (2.1.45) crashes just after start. I'm struggling to get support from Zebra and Ivanti, wondering if anyone here has ever experienced the same. The same device works fine with Android 13 (13-29-10.00-TN-U00-STD-HEL-04)
Hello everyone, we are using SOTI MobiControl version 2025.1.2.1007 and would like to remove the search bar, as it interferes with the display of certain websites and applications. Does anyone have experience or approaches on how to hide or disable the search bar?Any tips or workarounds would be greatly appreciated. Thank you!
Hi everyone, I am currently on MobiControl version 2025.1.0.1007. I am strictly an Android Shop with devices ranging from OS 10-15. Device Agent version(s) 2024.1.4.1149 through 2026.0.0.1104. I am attemping to use a python script to make the POST packages/v2 api call. I have no issue with the creation and upload of the created package. I am running into an issue when trying to get the files in the package copied to the correct folder/folders on the Samsung device. I have tried using a post-install script (I referenced the Android Agent JavaScript documentation) but for whatever reason, I can not get the files on the device. I find it strange that this isn't working since the profile status states that the package was installed successfully. When I check the file structure, no files are copied into the specified directories. I have even tried adding the PackageGroupFile and PackageFileFlags parameters in the script but still no luck. I was wondering if anyone else had any luck using this API call to build -> upload ->deploy successfully. The files in question are files that are generated in ESI. Building the same package in Pack Studio works without fail. I am wondering if I am missing something crucial. Any help would be greatly appriciated. Thank you. If any other information is needed, I would be happy to discuss.
Hello everyone! We’re looking for advice on the best method to update the Soti MobiControl agent and plugin on Android Classic devices. Ideally, the update process should allow segmentation (by version), for examle: 10 devices with the n-1 version 50 devices with the n-2 version The rest of the devices with the n-3 version And be fully automated. Any guidance or best practices would be greatly appreciated!Regards.
Hello there, I'm in need of clearing the cache of two apps that I've installed on my zebra devices, there seems to be a few ways to achieve this but I'm not sure which is the best for me. I want to clear the cache of two specific apps I've installed weekly. Any help is much appreciated.
Hi everyone, i want to deploy a new velocity profile and remove the old one. Thing is, i know that the profile gets put in %sdcard%\com.wavelink.velocity and then file assist copies/syncs it to %sdcard\android\data\com.wavelink.velicity\files. The issue i'm having is when i run a script to try and remove the old profile it's only removing from %sdcard%\com.wavelink.velocity so it's still visible in the velocity storage so i'm having to manually go into velocity to clear the storage. This is the script i'm currenly trying to use.. kill_application com.wavelink.velocity sendintent -a "intent:#Intent;action=android.intent.action.VIEW;component=com.wavelink.velocityfileassistant/.FileUpdate;B.com.wavelink.velocityfileassistant.extra.CLEAN=true;end" start com.wavelink.velocity Any help would be greatly appreciated.
The MobiControl 2025.1.2 Installer (and propably other versions) does not detect if the current version 14.50.35710 probably because Microsoft changed the name of the runtime to "Microsoft Visual C++ v14 Redistributable" The installer offers to install the missing requirements, but of course are not successfull because it would result in a downgrade of the allready installed VC runtime.
Hey all, I'm trying to use the %MCDEVICENAME% macro in a Enterprise app, managed configuration. The result is "%MCDEVICENAME%" populating the field within the application. When using the %SERIALNUM% macro. I actually get the serialnumber in the field. Device: TC73 OEM Build: 14-20-14.00-UG-U00-STD-ATH-04 Agent Version: 2025.2.1.1060 MC Version: Version: 2025.1.0.1010 I'm happy to open a support case but thought I'd check with the community first. Thanks
Hi. I’m using the 2026 cloud version and have enabled the new feature called Surf Debug Logs. Where can I find them?
Hello, we are looking to roll out eSims to our IOS devices. Does anyone know what the conditions are for the remote command to work?We've tested on a few devices and if the iPhone is on and connected to internet the eSim installs instantly.However I tested with a device that was off for a few days and when it turned on and checked in it did not apply the eSim settings.The logs show that 'eSIM Cellular Plan Update requested' but no further logs. Do the devices have to be turned on and connected to the internet when the command is sent for the changes to apply? We're dealing with large numbers of devices and some are already out in the field so this may be an issue.
Hello everyone, we are currently using a configured URL within our Kiosk Mode, which allows our users to open a specific submenu. In this particular section, the on-screen keyboard automatically pops up, even though no text input is required.This behavior causes unnecessary interactions and makes the workflow less efficient for our employees. Therefore, I would like to ask:Is there a way in SOTI MobiControl to disable or control the automatic appearance of the keyboard?Maybe through a specific Kiosk Mode setting, an OEMConfig parameter, or a WebView-related option? Any insights, experiences, or possible workarounds would be greatly appreciated.Thank you in advance for your support!
We have about 60 MC9300's. All of them are on Android 13. I upgraded one of our test devices to the latest Android 14 lifeguard patch to test the applications, however Xsight is not working properly on this device now. It has all the same profiles at the 13 devices, which all work fine with Xsight. When connecting to the 14 device, the file manager and task manager buttons are missing and the screen never connects. I can turn off Kiosk, Turn on Kiosk, Enter admin mode. I compared the Xsight info on the 13 devices to this one and they are identical. Anyone else have this issue?
I want to add a user to Google Meet, but it doesn’t allow it due to a device restriction. Which setting do I need to enable to fix this?
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