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Regarding iOS application policies: apps support both user‑based licensing and redemption codes. However, I have consistently failed to import redemption code files into the system. Could you please advise whether there is an available template for the redemption‑code import file, as well as its detailed specifications? Your support would be highly appreciated.
Hi All, I've been tasked with making a tablet into a kiosk for possible deployment. I have a working demo for proof of concept but there's one specific issue I'm having and I'm not sure how to resolve it for when I'm given the go ahead to go live. One specific Jotform isn't loading properly when opening the URL from a template. In portrait mode it's all squished and nothing seems to work, in landscape mode it looks fine but buttons and field active zones aren't where they're supposed to be. A couple pages might resize the fields when they're active but that requires figuring out where to click to make them active! This occurred when linking to it both with one of SOTI's templates and with my own code added as a template.My boss has suggested it might be a problem with the formatting for this specific Jotform too, but I tried a different Kiosk App (just told lockdown mode to launch it from the start) and it seemed to work fine. Downside is with that Kiosk App I can't just load an HTML file, I'd need to link to a hosted URL. I got time on this, the department requesting it is still working on their pitch for approval, I'm just frustrated. Screenshots linked here because I can't get them to upload.
I am able to open SOTI Surf from the RM app (on the homescreen) and access the okta sso link with no issues prior to enabling kiosk mode. I have enabled webfiltering ad whitelisted the URL's needed and this works fine also (without kiosk mode enabled at this point). The disconnect seems to be when the app is trying to launch the surf browser when kiosk mode is enabled. I'm now getting "You are not allowed to access this page" I have also added the RM and SOTI Surf bundle ID's to App run control. Any other ideas why this is happening and what else I can try to resolve this?
Apple device registration successful, exit supervision or device reset on the device side. Why is it still the same device data that was successfully registered before, without adding any new device data when registering again?
HI, I bought an ssl paid certificate. Put it on my web server but now, soti surf application shows this message at each connection: "here’s a problem with this website’s security certificate. Proceed anyway?" Same website on chrome or any browser works fine. I don't know what to do
When downloading the JSON from the registration policy list—or re-editing a driver registration policy and downloading the JSON again—the resulting file cannot be used as a discoverable endpoint. What is the point of downloading this JSON for installation, or what other purpose does it serve?
We're migrating from on-premises MobiControl to Cloud MobiControl and want to confirm firewall requirements. Our understanding: devices just need outbound HTTPS (443) to the Cloud instance. Questions: Can all device traffic be NATed behind a single firewall IP, or do scanners need individual public IPs? Should we allow-list specific FQDNs instead of IPs, since cloud IPs may change? Thanks in advance for any guidance from those who've done this migration.
Operation Steps: 1. Create a new driver registration policy A. 2. In Apple Business Manager, select an MDM server and register policy A as the default driver registration policy. 3. Return to the registration policy list and download the JSON file for policy A. 4. Place the JSON file in a discoverable endpoint that is the same as the domain name of policy A's AppleID account. 5. On your Apple phone: General > VPN & Device Management > Sign in to your work or school account > Enter the AppleID of policy A to log in. 6. Return: Sorry! Your device couldn't be enrolled. Unexpected error occurred.
I've read the instructions on adding a SMTP server with Basic authentication but I have not been able to do that with a 365 service account and I believe it is because Microsoft has blocked Basic authentation. So do I need to setup Modern Authentiation, create a client secret and select negotiate as the Authentation type?
Hello everybody,I am new to SOTI MobiControl. We are using Zebra TC27 devices running Android 14. These devices do not have an internet connection, but we need voice input functionality on them. Offline packages are available for this purpose, and I can install them successfully when doing so manually. How can I deploy these language packages to the Android devices using SOTI? Many thanks!
It’s a bittersweet moment, but the time has come for me to officially step back from the SOTI discussion forums. As I move on to a new professional chapter, I couldn't walk away without saying a proper goodbye to this community. I’ve recently taken on a new role at a different company which means my focus will be shifting away from Enterprise Mobility and device management. While I’m incredibly excited about this next challenge, it’s tough to step back from a space I’ve been so deeply involved in for so long. Reflecting back, it’s wild to see how much the landscape has evolved since I first started contributing here. We’ve gone through some massive industry shifts together. From navigating the Device Administrator (DA) to Android Enterprise Device Owner (DO) to Scoped Storage and Managed Configurations, and beyond. Thank you to the SOTI engineers, the power users, and the enterprise admins for always being willing to trade technical insights, challenge deployment assumptions, and help solve the real world headaches of managing hardware at scale. You all keep the supply chain, retail, and warehouse worlds moving, even when the EMM tooling don't want to cooperate. A special shoutout goes to @Raymond Chan and @Rafael Schäfer. You both will have to hold it down in my absence. And please do try to get along while you're at it! While I likely won't be actively posting standard Android OS queries or feature requests here anymore, I’d love to stay connected with this community. Please feel free to add me on LinkedIn so we can keep in touch, talk tech, or swap stories from the trenches. Thanks for the years of collaboration, troubleshooting, and shared expertise. Signing off, ✌️ Matt
I have a new user and need to set them up to be able to only view specific devices in MobiControl
Hi, maybe we did something wrong because remote control from MobiControl is not working for Samsung devices. We have models SM-T636B, SM-X356B The devices are enrolled with knox EMM (one with afw#mobicontrol) Supported API is showing: Samsung MDM V5.7, Samsung RC V1, Samsung KNOX v3.3, Work Managed Device Knox Service Plugin is installed v1.5.64 (26.05) Our onprem mobicontrol is 2026.1.0.11865 RC works with another manufacturer. Trying to open RC to any one of the Samsung device shows: Connection lost! WebSocket closed without sending a close frame. We have a running support case open but no solution yet, so i thought i might ask the community for any hint that might lead to a wrong configuration or enrollment process from our end. Thanks, BD
Hi Everyone, I am facing an issue where some android entrprise devices are having the password enforcement and were resterted and are not connected to the console now despite having internet connection. I tried to reset the password through the platform notifications service by sending the password reset command resetpassword abc123. but still this fails. Have you faced this kind of lockout and have you successfully resolved this?
Hi SOTI Discussion I am experiencing an issue while using the import_contacts_vcf command to add contacts to my device. I am using the following command: import_contacts_vcf "/sdcard/Download/new_contacts.vcf" 0 UTF-8 According to the documentation, setting the mode to 0 should add contacts to the existing list (non-destructive). However, instead of adding new contacts, it is overwriting or replacing the existing contact information on my device with the data from the .vcf file Any guidance or troubleshooting steps would be greatly appreciated. Thank you, SOTI Server 15.3 SOTI Client 2026.x.x Device Samsung Android os 15
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