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Hi, How to handle agent failed install using ppkg enrollment on modern windows.
Hi everyone, I am currently struggling with several issues regarding the ZEBRA OTA Service in MobiControl 2024.1.2 and wanted to reach out to the community to see if others are experiencing similar roadblocks. We are seeing the following behaviors across our fleet: OTA Device Sync Errors: Frequent synchronization errors when communicating with the FOTA service. "Update Pending" Stalls: Devices remain in an "Update Pending" state for an extended period. In most cases, they never actually start the update and eventually flip to "Update Failed." Artifact Download Failures: For certain firmware versions displayed in the console, the installation fails completely. The error logs usually indicate that the artifact could not be downloaded, even though the version is listed as available. What we’ve tried so far: Restarting SOTI Services (multiple times). Attempting to reset the OTA Service (which often gets stuck on "Reset is in progress"). My questions to the community: Have you seen this "Update Pending" loop recently? If so, did you find a way to "nudge" the devices to start the download? Are there specific network requirements or firewall exceptions for the artifact download servers that might have changed recently? Is there a known stable MC Agent version that handles FOTA more reliably for Android Enterprise? I would appreciate any tips, workarounds, or experiences you can share!
I need to upgrade to version 2025.1.2 to allow the update to my VPP token. The last upgrade we did to 2025.1.0.1007. Sue
Concerns status display in devices In version 2024, the online/offline status is clearly visible with the colors green and black. In version 2026, the online/offline status is now displayed with the colors green and gray. To me, the difference is no longer as noticeable at a glance. Is there a way to change the GRAY color?
My Mobicontrol server is offline and so I have no enterprise binding. Using Mobicontrol I have deployed Zebra OEM config (com.zebra.oemconfig.release) to Android 13-14 Zebra scanners in my enviroment specifically to apply Datawedge settings as it was recomended by Zebra since using MXCONFIG with a StageNow XML is deprecated.The managed configuration transaction items inlclude downloading the datawedge.db and applying it. All other configuration items are left blank or "do not change" is set. This feature is working just fine. I am seeing a serious issue with all devices that I have deployed OEM config to. Every time the device re-applies OEM Config's transactions it is repeatedly disconnected from Wifi. Once it is finished applying the connection is stable again for an hour or so. Then the issue loops. Has anyone encountered this issue or have any recomendations?
Hello, We are creating an APK package using the /packages/v2 API and setting: "FileFlags": "DoNotUninstall" However, when the profile is uninstalled, the APK is also removed from the device, so the flag does not seem to be respected. We cannot verify the package configuration after upload because packages created via the API do not show the Files or Scripts tabs (see:https://pulse.soti.net/community/thread/c040ed8e-f711-4e4f-a90c-2f3ed380bed7). Is DoNotUninstall supported for APK packages created via this API, or is this expected behavior? Thanks.
Hi everyone, We are currently automating the management of profile permissions, but we can’t seem to find an official API endpoint for this. After reviewing how this is handled from the console, we noticed the following call, which appears to work: https://${HOST}/MobiControl/WebConsole/api/security/principal/catalogueItems/${PROFILE_REFERENCE_ID}/rights Does anyone know if there is an official API call for granting permissions to a profile, or if this endpoint is the correct and supported way to do it? Thanks in advance for your help.
How can I disable Google Play Protect? I receive a warning when installing apps from SOTI. I want automatic installation.
We're starting from the lockdown a internal website via Sot Surf on the device. But sometimes the page keeps loading, and the screen stays white. When we're trying other browsers (chrome, on the device), the page will start without issues. When killing Soti surf, we sometimes needs 3 effords killing and starting the app to get the site loaded. A little workaround is stting the autorefresh on 30 second, then it will time out and Soti will handle a close message. But both is very annoying for the user experience. Anyone got any tips!
I want to create a script to be able to pull down OS update files to devices from my one drive, can anyone help me on this? do i just copy the path and put it in my script? do i need to add anything to the script at all? httpget https:"location of the file" /sdcard/"File Name"
Hi all, we have set a new shared device group and it is needed that the Devices will log off the user automatically on restart / reboot the device. Gives there any option to set it in Mobicontrol? (standard logout scheduler after a period or on inactivity is not practical) Gives a command or intend to app to force logoff via script? Gives an MX / Stagenow / XML command? Background is, we fear that users will forget their device password and will no longer be able to unlock their device and log themselves out. This way, users have the option to help themselves, restart their device, log in again, and create a new password. Server is MC 2024.1.1.1058, Agent is 2025.0.2.1045, Device ET65 Thanks Henry
Hi Having an odd problem, with the newst version of Microsoft Warehouse App 4.0.26.0 its breaking Mobi Device Remote control and only way to get it back is to restart, but then when you start the app it breaks it again.... So, we control the version of Microsoft's Warehouse Management app by using Profile, then packages to specify which version we use. I have been trying to test the latest version 4.0.26.0. so I setup my profile with the new version and then assign to push it out to my test devices. everything goes as it should, I remote to my test devices and start up the new version of the app, at this point the App forces a screen rotation and then freezes in the remote control window. On the device its phyically fine, but the remote window is frozen and even disconnecting/reconnecting I can't get it back. I have to do a soft reset to get remote control back, but then once I start the app, it freezes again. Wondering if anyone else is running into this? we are using Honeywell VM1A and Honeywell CK65 devices. I would like to be able to upgrade the app with outhaving to physically touch the devices as we have several buildings in different areas. Thanks, Shawn
Hello, until now we used the barcode from this thread Pulse | Community Support to enroll non-GMS Zebra devices in China, which worked well. However, with MX14 it does not work anymore. Is there a new code or is there a describe how to create one by ourselves? We tried to create one following WS50: Registrierung bei SOTI MobiControl mit StageNow, but still does not work. Best regards, Eduard
Hello there, I have a common issue with Company portal stealing token from MS Authenticator, which results in MS Authenticator being unable to register device as shared device. However I alraedy set Authenticator as "high-priority" and "open after installation". Also placed company portal in same app policy and gave it "postpone" priority and a bunch of MS apps in between. Still every other device I have to fix manualy by removing both apps and clearing cache and metadata of Authenticator and re-installing just it first. Side note: I can not avoid Company portal, as it is required by my mother company policy to run any MS stuff (Intune MAM). Thank you in advance for your best practices.Detail:Enrollment type: Work managed (fully managed device in kiosk mode)Device: Any (mainly Samsung & Zebra)Server version: 2025.1 (MC cloud)Android version: 15
We're in a transistion to get off the Honeywell Enterprise browser to Soti Surf. We're working with SAP IT's mobile with SAP Netweaver in front of it. We're not allowed to have double sessions active. So when a user picks op an new scanner and tries to login. We get a message to log off the old session on the first scanner. Despite of all, the logoff isn't working, the session won't cut off. This is working within the Honeywell Enterprise Browser. Any tips or tricks I can suggest?
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