Hello,
Is there a solution that allows the agent to go online without entering a PIN?
Device = Zebra
OS = A14
Thanks
No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
Hello,
Is there a solution that allows the agent to go online without entering a PIN?
Device = Zebra
OS = A14
Thanks
We were provided, to use following script when setting the pin:
The agent would need to support dierect boot support, which isn't the case as stated by Soti, the agent isn't designed to do so (i don't know of any MDM agent to support that, sadly).
Thanks for the quick reply.
What do you think, will Soti integrate this into the Agent?
Hi,
as we are still looking into our feature requests, we had a short mail conversation about this topic with our TAM and he stated that it seem to be a bug as it was supposed to work in the past.
"..., this is clearly a bug. This has not been the case before. I can reproduce the issue you see. The device does thou bypass the secure boot correctly but the agent itself does not start until the device is unlocked."
So, he requested us to create a case for it and we did. So, maybe this will be fixed but to be honest we haven't been informed even with the feature request in place before that this was ever possible. But let's see how this goes.
AFAIK it's another Google "briliant" idea and only very limited set of apps (system/Google mostly) could be run before unlock of the device since Android 13 if there is any passcode set. MDM agent is no exception (at least for now but I wouldn't expect it to change). There are actions that can be send to the devices even if the agent itself is not running/online - such as Reset Passcode. But you must send it via "PLatform Notification Service" instead of "Mobicontrol Agent" and the device must be turned on and internet connection.
I think if SOTI could support Direct Boot mode with their agent then it should have the ability to launch before the PIN has been entered and also allow for passcode resets remotely during that state. In this case I believe Google has provided the rails on which this process can occur but SOTI's agent has not been updated to support Direct Boot properly.
Maybe there is also something on Zebra side, as in the latest A14 releases that is mentioned in the release notes:
The Zebra Event Injection Service now supports Android Direct Boot, which allows remote control
sessions while the device lock screen is displayed.