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I added my iPhone using Apple Configurator, and it's visible in the Apple Business Management device list . Now, MobiControl has successfully added the device . However, when I try to send a message, I get the message: "1 selected device(s) do not have the MobiControl Agent installed, or have not accepted its terms & conditions in-app." What steps do I need to take to successfully send the message?
Back to the error message: Do you have the Mobicontrol app (https://apps.apple.com/de/app/soti-mobicontrol/id423660710) installed on your device?
Thank you, I'm glad. I still have some questions and need your help:
In this situation, do I need to manually log in with my Apple ID on the device? What if I don't have an Apple ID?
If I add 100 devices in batches using Apple Configurator, do I need to manually install Mobicontrol on each device? I think that's a lot of work.
In my opinion, i actually don't manage apple devices, you just need to deploy the app via apple store to the devices.
Be aware that you need to add it via ABM (Apple Business manager) first, even it's a free license, before you can deploy it via Soti to the devices. But i don't see a manual task per device in this regards. (This is what we at least experienced last time we checked on apple deployment)
I can't tell anything about that AppleID, I'm more likely an Android guy ;) sorry.
Qing Ye,
When messages are sent to Android or Windows Modern devices, they will be shown on the device screens irrespective of what apps is running in the foreground. However, messages sent to Apple devices have to be viewed in a specific tab within the MobiControl device agent. Hence, if your Apple device does not have any MobiControl device agent deployed/installed, attempting to send a message to the device does not make sense. That is why you get such a warning message on the web-console when attempting to send a message to a device that has no device agent installed.
Thank you, I'm glad. I still have some questions and need your help:
In this situation, do I need to manually log in with my Apple ID on the device? What if I don't have an Apple ID?
If I add 100 devices in batches using Apple Configurator, do I need to manually install Mobicontrol on each device? I think that's a lot of work.
Hi Qing Ye,
Thanks for posting on SOTI Pulse.
Kindly create a Support Ticket for this so that the team can look into this further.
Please let me know if you have any further concerns.
Thank you for choosing SOTI.
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net