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Android Zero Touch - Force Re-enrollment on Device Wipe?

RG
Rob Gibson

I've just begun my Zero Touch journey and I'm unclear on this.  I have enrolled 4 devices in Zero Touch and set my Soti configuration as default and all device are showing MobiControl and the current config.  I've only copied the config settings from Soti's support site and I don't know/can't find anything more on the subject from Soti's docs.

The problem is, when I factory reset the phone it doesn't pick up on the Soti enrollment which is what I am expecting/want. The phone just sets up without the MDM.  

android Zero Touch
yesterday
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer Diamond Contributor
20 hours ago

So, if you factory reset the device and try to set it up again, where does it go (just enroll like a private phone)?
Sorry but your description is not very clear to me.
And i guess you uised fully managed (or COPE) as enrollment method?

Btw. our JSON contains one more information but depends on your enrollment:

{
   "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": 
      {
         "enrollmentId":"TOKEN",
         "PROVISIONING_MODE":"FULLY_MANAGED_DEVICE"
      }
}

The provisioning mode you should provide as well (the other option to the shown one is PROVISIONING_MODE_WORK_PROFILE).

Check following also:

  • Enroll using an unrestricted Wifi, ideally mobile data.
  • Check if the IMEI1 (or if it doesn't have an IMEI, the Serialnumber) is listed in the ZTP correctly

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