Hi

We are using the zero touch configuration to enroll our TC21 devices.

Unfortunately lately, this is causing problems. We have to manually un-enroll & enroll a device first before it will receice any profiles.

OS Version: 11

Agent Version: 15.3.3 (doesn't change when enrolling again)

Management Type: First enrollment -> "Unknown", second enrollment ->Work Managed device (as it should be)

Whenever the Management Type is on Unknown, the device will not receive profiles as there is no communication.

Another thing I notice when doing the enrollment the second time is that "Mobicontrol A+ Service" is immediately installed. (This doesn't happen on first enrollment) and then everything is working properly.

The config that is used at the zero touch; (wasn't changed for the last years...)

{
"android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true,
"android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE":
{ "enrollmentId": "" }
}