Hi all,

We are in a bit of a pickle regarding Shared Device mode using EntraID

Currently we have this setup:

User Logs into device using their EntraID and password
Set Session PIN is prompted
Once connection to Entra is made, device moves to Post-Lockdown screen folder.

I have configured the Post-Lockdown screen so users cannot shut down the device without signing out first. This ensures the user signs out, the PIN is cleared, and the device is ready for the next user tomorrow.

Here is the problem

There have been instances where devices have powered off due to battery depletion or similar issues. As a result, the device shut down while the previous user was still logged in.

When the device is then charged and turned on, some users have forgotten the PIN they used, or its another user whos grabed the device and they do not know the PIN.

Because the Device PIN initiates BEFORE the SOTI MDM, it shows the device as Offline and I am unable to clear the passcode

This is a big issue and is basically bricking devices

Has anyone found a way around this?