Hi Nick,

Thanks for letting me know,

So what we're looking at is how the handoff works behind the scenes.

From my understanding on Samsung devices there’s a small pause while Knox passes the SSO token to SOTI and the agent swaps from the pre-lockdown profile to the post-lockdown one. If the profiles are heavy (lots of restrictions, kiosk rules, app visibility changes, etc.) that handover can stretch to 5–10 seconds. During that window the UI can flick back to the login screen and make it look like nothing’s happening even though the device is actually processing in the background.

The PIN screen also isn’t consistent because the timing depends on network speed, Entra response time, and how quickly the profile reloads which is why you're only seeing this in some cases. Some devices handle it in a couple of seconds, others take longer and feel laggy.

There’s no way to add a custom “Loading” or “Please wait” screen, because the Shared Device Mode UI is controlled entirely by the SOTI agent + Microsoft’s SDM libraries. No hooks to drop extra screens in.

Best improvements usually come from simplifying the pre/post lockdown profiles - fewer policy changes, fewer app shifts, and avoiding any heavy kiosk transitions.