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Hi all We have a selection of iPad Pro's at the moment, that have been added to our DEP server and synchronized across as required... Our rule has been applied and all looks ok in terms of the configuration. However when they connect to WIFI, and then proceed to the remote management screen - it shows that our company will configure the device, takes a minute connecting and eventually just times out. It cannot download the configuration and hence goes no further. These are WIFI only so I cannot rule out other connections - but I have tried our own WIFI network, external networks and hotspots using 4G sim cards... and we either get just 'cancelled' or 'timed out' Can anyone confirm a few things for me please? Do the iPads have to be on our own network in order to remotely configure when first loading up the devices? These are brand new out of the box. Where could I check to see if they are hitting the server at all, what logs are best to check? Any help appreciated - we are quite new to the apple devices in Soti. Many thanks Leigh
Hello, I have created enrollmentt rule and app catalogue . I distrubute my apps via vpp licence. Soti installs the app as soon as enrolment finishes on My Iphone 5s but some phone like 7s or plus never installs the app. it says that install pending and stay just like that. Any help will be very helpful . Thanks in advence.
The reason is I have many iPads out in the field with a password policy for 90 days and what happens is the users forget to change it and the account becomes unable to login. Well guess what because the WiFi is not connected any longer I can/t simple go in and clear the password for the user to create a new one because it inst online any longer.
I have deployed these apps as "Suggested" applications in my App Catalog Rules, so the user must navigate to the App Catalog webclip in order to install/update these applications. When an update is available, they click on the "Download" button next to the application. However, on some of my users' iOS devices, after the application is updated on the device, the application fails to launch. Note that although it only affects some users, this has happened when updating any of the applications in the App Catalog, so it is not application specific.
How many ways can you enrol an IOS device into MobiControl ?
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