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  • 0 votes 10 answers

    Enrollment Failed Solved

    Hello everyone. I had to reinstall one of our device today. And each time i try to re-enroll it, i get message"Enrollment Failed , please retry or contact your system administrator" I checked the log, and only get this [2023-01-25 14:47:51.827] ERROR [Android RESTful Enrollment] (196): Unhandled exception on POST https://MYSERVERIP/mc/enrollments/android {"AddDeviceRuleId":null,"EnrollmentPolicyPin":null,"AddDeviceRuleTag":"33FC8A72-5987-F82A-2C1E-1C089AA74E1F","AcceptedTermsAndConditionsUrl":null,"IsDeviceGmsCertified":true,"IsOemAgent":false,"Snapshot":{"DeviceName":null,"Info":{"Uuid":"a848b49e-2ab6-419d-98e8-8e509ce15112"},"SafetyNetAttestationResponse":null,"ApiLevel":28,"OSType":800,"DeviceFirmwareVersion":null,"Ip_And_IpType":{"Ip":"MYDEVICEIP"},"ImsiNumber":"","Esn":"35239311025117","Iccid":"","PhoneNumber":"","Mac":"d04e50f8097d","SerialNumber":"35239311025117","Model":"MEMOR 10","Oem":"Datalogic","PersonalizedDeviceName":"MEMOR 10","LockScreenMessage":null,"Id":"35239311025117","BluetoothMac":"","WifiMac":"d04e50f8097d","HardwareSerial":"S21H00413","Imei":"352393110251173","SupportedApis":{"ActiveMdmIds":[1040],"RcId":"813"},"FeatureList":{"AgentFeatures":[1,2,3,4]}},"IsDuasSupported":false}System.IndexOutOfRangeException: AndroidEnrollmentPolicyKindId   à System.Data.ProviderBase.FieldNameLookup.GetOrdinal(String fieldName)   à System.Data.SqlClient.SqlDataReader.GetOrdinal(String name)   à System.Data.SqlClient.SqlDataReader.get_Item(String name)   à Soti.Data.SqlClient.TransformingDataReader.get_Item(String name)   à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.Providers.Implementation.AndroidEnrollmentPolicyProvider.AndroidEnrollmentPolicyToRecord(IDataRecord record)   à Soti.Data.SqlClient.Command.<>c__DisplayClass19_0`1.<ExecuteRecord>b__0(IDataReader reader)   à Soti.Data.SqlClient.Command.<>c__DisplayClass26_0`1.<ExecuteReader>b__0(SqlCommand sqlCommand)   à Soti.Data.SqlClient.Command.Execute[T](Func`2 handler)   à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.AndroidEnrollmentPolicyService.GetAndroidEnrollmentPolicy(Int32 androidEnrollmentPolicyId)   à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.AndroidEnrollmentPolicyCacheService.GetAndroidEnrollmentPolicy(Int32 androidEnrollmentPolicyId)   à Soti.MobiControl.DeviceEnrollment.Android.Implementation.EnrollmentManagementService.GetEnrollmentPolicyInfo(AndroidDeviceSnapshot deviceSnapshot)   à Soti.MobiControl.DeviceEnrollment.Android.Implementation.EnrollmentManagementService.Enroll(AndroidDeviceSnapshot deviceSnapshot)   à Soti.MobiControl.DeviceEnrollment.Android.Web.Implementation.AndroidAgentEnrollmentController.Enroll(EnrollmentRequest enrollmentRequest)   à lambda_method(Closure , Object , Object[] )   à System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)   à System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)

    SOTI MobiControl
    2 years ago

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