Community - SOTI MobiControl

Community - SOTI MobiControl

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    PowerApps Camera Access Fails on Keyence and Blackview Devices – Works on Zebra and Samsung

    Hello everyone, we're currently facing a frustrating issue and hope someone here might have a solution. We use Microsoft PowerApps on our rugged handhelds and scanners to capture photos of damaged goods.The app works perfectly on Zebra and Samsung devices, but on Keyence and Blackview, the camera cannot be accessed within PowerApps. Some important context: All devices are enrolled in SOTI MobiControl with the same profile and policies The camera function is enabled in the Feature Control settings Other camera apps (like Camera for Android) work without any issues on all devices If we unenroll the devices from SOTI, PowerApps can use the camera without problems This leads us to believe the issue might be related to OEM-specific implementation or how SOTI handles PowerApps permissions per manufacturer. We have already invested countless hours trying to troubleshoot and resolve this issue, without success. 👉 Has anyone experienced a similar issue?👉 Is there any known solution or workaround to enable PowerApps camera access for Keyence or Blackview devices? Any ideas or guidance would be highly appreciated. Thank you in advance!

    SOTI MobiControl
    3 months ago

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