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Hi all, we, as a partner, are facing the challenge of remotely upgrading Android 10 and 11 devices to Android 13. Affected are different customers with different devices. Mainly Zebra devices but also other OEMs. It is not possible to perform the upgrade via LifeGuard OTA, configured in the MobiControl console. Neither it’s possible to transfer the OS ZIP file to the device and start the upgrade via script. Crucial for this is the change from full disk encryption to file based encryption from Android 11 to Android 13. All our customers want to upgrade their devices OTA, without any interaction directly done on the devices. They have hundreds and thousands of devices, distributed all over the world. A workaround from Zebra is provided to prevent data loss: https://supportcommunity.zebra.com/s/article/000027787?language=en_US But for this workaround, its complex to set it up in the first place and according to reports it comes with problems and bugs during and after the upgrade process. To get a clean upgrade and SOTI enrollment, it is recommended to factory reset the devices, upgrade them, and reenroll them in SOTI. Because of the manual processes, it is not suitable for our customers. Even by configuring the processes in tools like StageNow, there are sill too many manual steps involved for the end users. What are your experiences with that topic? Do you have any solutions or workarounds? I would love to hear how other partners or customers are solving that. Thank you in advance.
Can we perform OS update and Security patch update for Android devices (Below OS version12) via SOTI console, version 14.2.2.1170 ? -> If, Yes please help us with valid links or instructions to do so -> If, No please provide us the reason why. -> Also, will this be an option post upgrading the console to version 15.x or not
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