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Hi Everyone, I have several customers with fresh new On-Premise installation which are unable to use MobiControl properly. Everyone of them is on 2024.1.0It doesn't matter if it's Android Enterprise or Android Classic. Every device stucks on the profile installation "Pending Install" Older devices do not react to an Agent Update. With one customer I have the issue like a month ago already. Support told me that a new MobiControl Agent release would fix this but it didn't.Another customer has this issue since yesterday. The day before everything was working fine and they didn't changed anything on the system environment. Is somebody here which is expieriencing the same behaviour on their environment? I don't have this issue in my cloud instances.
Hello, We are currently on Mobi version 15.4.2.1020. We use Android tablets and utilize package studio to deploy some APK's that we cannot distribute via the Google Play store. We deploy the same profile to 3,000+ devices. All devices are either a Tab Active2 or Tab Active3. Roughly 60% of the tablets we deploy to will take the update almost immediately and install properly. The other 40% are stuck in a "Pending Install" state. A lot of these are like that because we have been updating via assigning a new profile with the updated apk, then removing the old profile that housed the previous version. Sometimes, when the older profile removes itself from the tablet, it leaves behind the older app version. We used to be able to just manually remove the old apk from the tablet and repush the new profile installation. For whatever reason, now when we perform the above steps, the new profile will not install and stays in a Pending status. I have tried:Unassigning the new profile completely, check - in right after, and then reassigning the new profile to the tablet. I will wait 10 minutes or so and then perform another check in. It just won't download no matter what I try. Our DS queue is sitting at 0 so it's not bogged down. Does anyone have any ideas of where I could look? Any idea why the same tablet models accepting the exact same profile would only be successful on 60% of our tablets?
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