Community - SOTI MobiControl

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  • 0 votes 4 answers

    Android Upgrades to Android 13 with custom APN configurations

    Hi all, We, as a partner, are facing the challenge of remotely upgrading Android 10 and 11 devices to Android 13. We have been following this two articles to upgrade devices with Android 10, and 11 to Android 13: https://supportcommunity.zebra.com/s/article/000027787?language=en_USchttps://techdocs.zebra.com/lifeguard/a13/#migrationprocedure We have successfully been able to upgrade devices from Android 10 and Android 11 to Android 13, however we are facing a challenge due to devices that are configured on custom APN network, those devices that we have upgraded to Android 13 will load the default APN settings which are incorrect, and the device will not connect after upgrade because it will not have internet access. So we would like to ask here if anyone would have a solution for devices that are on custom APN (4G/5G) networks and are without Wi-Fi how to reload, or reconfigure the APN network in the process of upgrading it? Any ideas would be great on that matter. 

    SOTI MobiControl
    10 months ago

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