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We've received a number of reports of people losing their email configuration on Android Enterprise enrolled devices. This only seems to be occurring when their password is changed, to resolve the issue we have to revoke the Exchange ActiveSync policy from the device via MobiControl and them install again, which then prompts them to input their email address, username and finally password within the Gmail app. We mainly use Samsung Galaxy A20e devices throughout but there are some legacy devices still in circulation. Any advise to stop this happening will be very useful. Thanks in advanced.
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