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Hello, I have a Samsung phone that is pin locked from an ex employee. when attempting to perform a manual factory reset, the option is not available on the list in recovery mode on the device. Is this something that gets altered by the Mobicontrol console for Samsung devices. when you select the prevent factory reset option in device profile? the device cannot connect to the server for me to perform any script commands. Samsung Galaxy X Cover Pro Android Enterprise Zero touch enrollment Work managed device with Managed google play account Console version 15.2.3.1033, cloud based. I have been told by support that this is a Samsung issue. I'm asking for a second opinion because other android devices I have in production have that option on the list. Any help is appreciated. Seth Spears
We have recently found that we are unable to factory reset any devices enrolled within our Android Enterprise enrollment if they offline within Mobicontrol and have an unknown password / passcode set. Prior to the introduction of AE we were able to get the devices password / passcode incorrect a set number of times before it initiated a factory reset of the device. We have the same configuration set within our device profiles, but after the set number of incorrect passwords / passcodes are entered its simply loops round to locking us out for say 30 seconds and then requests for the password / passcode again. Has anyone else experienced this? We've logged it with our support partner but they have advised its the agent version installed on the phones, this affects every single device we have enrolled within AE (variety of agent versions) and we can only factory reset the device IF its online within our MobiControl portal? We have "Disabled Factory" reset within the feature control for all devices, which was also present prior to AE and we also have "Maximum number of failed password attempts before device wipe" set to 8, which was also the same prior to AE. Please help guys.
Hi I am trying to factory reset an Android 8 device (2 actually - a Samsung XCover4 and a Samsung Tab Active 2) which previously had email accounts on them. After the factory reset it wants us to put in the previous user's email when I would normally enter afw#mobicontrol. As a result we cannot re-enrol the device back onto MobiControl How do we force a reset so is does not need the previous user's email account? Thanks Eddie
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