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Hi I've had a report that new XCover 4s's are failing to enroll. The evidence I have so far (I get a device in a day or so to verify) is that they are following standard procedure for a new build by entering afw#mobicontrol at the verification screen. When they get to the enrolment screen they enter the key, press enrol and it fails. There is nothing in the logs to show an attempt has been made. They have tried multiple WiFi connections (although how could they download if not) and no working SIM is installed yet. I have tried a 4S I have in the office and that enrols fine. Other devices (Samsung XCover 4) have enrolled in the last few days. server is 14.4.9 Does anyone have any suggestions of things to try?
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