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Hi, We have been using a HP Engage device running android without any issues for the past 12 months and we upgraded to Soti 15.2.3 2 weeks ago and now when we try to RC the device the button is missing. all the other devices are fine but this device is an issue. We check the API and it says RC Error Enterprise 4.1 We have tried _resetfailedrcdetectionflag restartagent also retryrcdetection I even tried rolling back our server to 3 weeks ago to see if this is a Soti server upgrade issue and problem is still there so this seems to be either a device or agent issue. This is the Agent details Device family Android Plus OS 8.1 Agent verison 13.7.0.1031 Android APU Level 27 RC version 1.15.3.109 If anyone can help that would be amazing.
How do I track the changes to a device so I can deploy a script to install a printer, non-zebra? I assume there may an app out there that can do this but I have been unsuccessful finding one. Or just a script to install a printer using the built in printing in Android.
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