Community - SOTI MobiControl

Community - SOTI MobiControl

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  • 0 votes 7 answers

    iPhone 8 can not enrolled Solved

    Hi, we can enroll iPhone 5,6 without any problems, but we can not enroll a iPhone 8. We do the same enroll process like the iPhone 5 and 6 devices. The iOS version (11.4.1) is the same with the old devices. The enroll process does work normaly without any problems on the device (app or website) The Device appears in the Console with a very long device name. The renaming of the device in the console does not work with iPhone 8. All other informations are not coming even after few hours. Nothing happens and the profile installation is still pending With the old iPhone Devices (5 and 6) it works normaly. Renaming works and all Informations are displayed in few moments in the Console. We configured TLS 1.2 (like in the iOS 12 Articel and all is compliant with the Apple test tool) We tried to enroll the iPhone 8 as a blank Device or as a BYOD version without a sucess. It is not a DEP Device! Does anyone have the same Problem? Thanks and best Regards Thomas

    SOTI MobiControl
    7 years ago

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