Lockdown profile cannot login at the device but can through Mobicontrol console. Solved

We are running a lockdown profile on Zebra MC3300x handheld. I have applied the authentication then the lockdown. and I cannot manually log into the device either at the device or through Mobicontrol remote control but if I use the "Enter Administrator Mode" from the remote control console it lets me in. I have tried resetting the password in the authentication profile and revoking\installing. I have rebuilt the device and patched it to the latest. I have built a brand new authentication policy and lockdown so I am 100% sure of the password. I tried a different lockdown template thinking maybe it just doesn't work well on this device. and I am still seeing the same behavior. This creates an issue if the device loses network connectivity for some reason as we them cannot get into the device and reconnect it thus we have to factory rest the device and rebuild it. Just not sure what else to do or where the problem lies. They are Work Managed .  OS : Android 11 Zebra what used to be LG patch but is now called something else : 11-42-18.00-RG-U01 Mobicontrol Agent version : 2024.1.1.1125 Mobicontrol version : 15.4.1.4828 I know we are a few revisions behind on our Mobicontrol version but we are trying to work out issues we have in our test environment with the newer version before upgrading our production environment. Any help or direction would be appreciated.