Community - SOTI MobiControl

Community - SOTI MobiControl

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  • 0 votes 6 answers

    MobiControl Enrollment not working on device side

    Hello, Earlier this morning I was remote viewing my Note 20 Ultra, which I enrolled as a BYOD device for testing. When I disconnected I notice my phone still had the screen sharing icon up. Figured it would go away at some point. I pushed an update to the BYOD profile and a couple related app policies, and my phone. That's when I noticed agent was showing as "Connected, waiting for response from the server..." And would turn green. I thought deleting the device (and removing the work profile) on the phone and re-enrolling would fix it, but when I try to enroll it just gets stuck on "enrollment is in progress" (until the screen goes out or I navigate away, where it says "failed to connect, please retry). If i keep the screen on it eventually just stays blank. When I look at the logs on the WebConsole it says successfully re-enrolled, multiple times. Pretty new to MobiControl, but as far as I can tell there aren't any errors or warnings that I can see. Update: I tried the solution suggested below but it didn't work. I did find the logs and there are warnings about Play Integrity Tests (specifically, the IMEI is showing up as unknown and some Integirty Tests fail). I changed the policy to force enrollment even if integrity tests fail and the latest log entry is an error regarding a failure to create an MGPA token for AE device. I'm not sure if it's related but there's also an error on the management server saying it failed to update. It's also worth noting that the Deployment Server diagnostic logs keep showing Pulse Checker trying to check in with its Device ID, and it's gone now but Deployment Server Extension diagnostic logs showed that the device ID already exists (despite the strict re-enrollment and the unenrolled deletion being turned on): 2024-04-30 14:22:23,927 (0x00001930) [ERROR] [ 83] PulseChecker: Disconnect Comm.Client.1421 [GMEW-PEBZ-C3WE-6LL3F-5VN3-LYWJ-K] due to no activity timeout

    SOTI MobiControl
    a year ago

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