Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 0 votes 1 answer

    Remote control not working on Windows 10 PC

    Good afternoon, as stated in the object, I have a PC with Windows 10 on which the remote desktop doesn't work most of the times. I always need to reboot it and only then the remote desktop works, but after a while (like the day after) it doesn't work anymore and needs another reboot. I have several PCs of the same model and same OS installed on that plant, but this one is the only one with this issue. What can I try to fix this? Below some information: MobiControl instance version: 15.6.1.1048 Agent version: 15.6.1.143 Find below the screenshots about the PCs OS version and software: The PC is enrolled with SOTI self-signed certificate: And we do not use te Windows Notification Services (WNS). I know this adds a slower application of configurations and applications, but this is not an issue. Plus, as I said above, this is the only PC with this issue (all the others, which work fine, are enrolled in the same way). The PC is connected to the network with a static IP configuration through Wi-Fi connection. It never disconnects from the console (the icon is always green and I don't see any disconnection from the logs), but the remote control is very problematic as stated above. Thank you, best regards.

    SOTI MobiControl
    2 years ago

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