There's a new home for Articles. Find Articles on Our Product Support Page.
Good afternoon, as stated in the object, I have a PC with Windows 10 on which the remote desktop doesn't work most of the times. I always need to reboot it and only then the remote desktop works, but after a while (like the day after) it doesn't work anymore and needs another reboot. I have several PCs of the same model and same OS installed on that plant, but this one is the only one with this issue. What can I try to fix this? Below some information: MobiControl instance version: 15.6.1.1048 Agent version: 15.6.1.143 Find below the screenshots about the PCs OS version and software: The PC is enrolled with SOTI self-signed certificate: And we do not use te Windows Notification Services (WNS). I know this adds a slower application of configurations and applications, but this is not an issue. Plus, as I said above, this is the only PC with this issue (all the others, which work fine, are enrolled in the same way). The PC is connected to the network with a static IP configuration through Wi-Fi connection. It never disconnects from the console (the icon is always green and I don't see any disconnection from the logs), but the remote control is very problematic as stated above. Thank you, best regards.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points
Highly experienced members with valuable inputs. Should have more than 700 points
Beginners taking the initiative. Should have more than 500 points