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We are having issues enrolling Samsung A32 devices into Mobicontrol, the process fails on the creating google account part, we have been able to enroll other device models using the same rule, bot running Android 11 but the A32 devices always fail on the account creation, in the logs is a 'Empty Token' error. Has anyone had a similar experience and managed to resolve?
We have received some A32 to be enrolled in our MC 14.4.4.1045. After we set the afw#mobicontrol it starts to download the MC Agent (now it is 14.5.3.....) At this time we receive a message telling the Operational System is not original. (It is not possible to create the work profile. The security policies denies to create a managed work device, because a customized Operational System is or has been installed on this device). The OEM Version of it looks as original (RP1A.200720.012.A325FXXU1AUF2) The mobile is just out of the box. As it is Android 11, we are enforced to grant permissions individually to the Agent, before it goes on (access any file, manage system and so on). If we go forward the Agent install but at the time to create the google account, it hangs on the PlayStore account requesting to recreate account by identity confirmation: (Confirm who yo are. You log off google account , please log in to continue). On the next screen it does not allow to type in any entry. And Click on next, it fails. After hanging in this screen, we have tried to go by download the MC Agent from the server. Then we have proceed by a factory reset and skip google account. Installed the agent by our server. The issue starts as it comes as Android instead of Android Enterprise(the download agent was Enterprise). And again, it does not create the google account, presenting the screen as pending action to create a work profile in the device. (Work Profile Provisioning. Click Here to configure a work profile). It never creates the work profile as the click had no effect. Has anyone had a good installation for Samsung A32 ?
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