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Hi,
I have the problem that I didn´t see my APP in the Soti Snap Link web interface. The enrollment run succesfully and also in Snap I see it is enrolled.
Has anyone an idea where the problem could be?
Cheers
Thorsten
Hi Thorsten,
In order to understand the problem, we might need the remote view of the app in question as there could be many reasons for this issue.
Let me know a good time to connect.
Hi Deepak,
we found the problem. The port 5495 must be open from the server to the cloud.
After opening this port, we see the APP in Snap Link.
Cheers
Thorsten
Hi Thorsten,
I am glad that the issue was resolved, we plan to include this in our Help doc to help others avoid it.
Can you mark your own answer as a solution to help fellow SNAP users?
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Hi Thorsten,
Thank you for posting on SOTI Pulse!
I am glad that the issue has been resolved! As requested by Deepak, could you please mark your own post as Solution? If you require any further assistance, please feel free to let us know.
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net l Discussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter