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Hi there,
the PM43c is not official certified, is it possible to get device type definition for this printer, this printer is technically the same as the PM43
the Pm45c is certified, but not able to onboard, the cloud connecter shows the printer, but discover says there is no new printer
so how i can solve this?
regards
Andreas
Hi Andreas,
Thanks for posting on SOTI pulse.
This issue may arise due to either a port-related problem or an internal connection issue. To delve deeper into the matter and conduct a thorough investigation, I would recommend logging a SOTI Connect case. This will enable us to identify the root cause of the issue and provide you with appropriate assistance and resolution.
Kind Regards,