Apple now issues unlimited licenses for free apps purchased through Apple Business Manager and reports them as a 32-bit integer of 2,147,483,647. SOTI MobiControl 2027.0 will display these as "Unlimited."

After upgrading to SOTI MobiControl 2026.1.3, users with custom or granular roles may lose the ability to revoke or reinstall profiles from Device Details, even though their role configuration has not changed and allowed this workflow before the upgrade.

Apple will retire its legacy App and Book Management API in April 2027. Upgrade SOTI MobiControl versions earlier than v2025.1.4 to avoid disruption to licensed app management.

SOTI MobiControl is replacing usage of Apple’s legacy iTunes Search with the authenticated Apps and Books for Organizations API. Upgrade to the release that includes this change, once it’s available, to keep App Store app search working on Apple devices.

Following KB5126651, SCEP certificate enrollment and renewal through Microsoft NDES may fail with third-party MDM solutions due to changes addressing CVE-2026-69802. A temporary workaround is available pending a permanent fix.

During a Windows Agent upgrade, the device may reboot before .NET 10 finishes installing. If Auto Logon is enabled, Lockdown may display a .NET prompt, and selecting a link may open a browser outside the Lockdown experience.

This article explains an issue affecting Remote Control functionality on devices running macOS 27 or later. When this issue occurs, Remote Control is unavailable, while Remote View remains unaffected and continues to work as expected.

This article explains how to allow Google Gemini to launch on an Android Enterprise work-managed device configured with Native Lockdown.

The Maximum Passcode Age setting (maxPINAgeInDays) may behave differently after upgrading SOTI MobiControl. This article explains version-specific behavior and provides remediation steps to ensure Apple devices receive the intended passcode setting.

The SOTI MobiControl installer cannot automatically install Microsoft SQL Server 2022 Express because the referenced Microsoft download location is no longer available. Install SQL Server 2025 Express instead before installing SOTI MobiControl.

This article explains how to configure Battery Protection on Samsung devices using SOTI MobiControl and the Knox Service Plugin.

SOTI MobiControl fails to automatically grant the runtime permissions required by the app during installation. The permissions are then shown as “Disabled by Admin,” which prevents the app from pairing successfully.

The deprecated `GetLogLevels` and `SetLogLevels` APIs will be retired in SOTI MobiControl 2027.0.0. Migrate to `GetLogLevelConfigurations` and `SetLogLevelConfigurations` to manage server log levels.

Users upgrading the SOTI Snap Device Agent from 2026.0.0 or 2026.1.0 to 2026.1.1 may encounter a black screen before the device enters Lockdown mode.

Users upgrading the SOTI Snap Device Agent from 2026.0.0 or 2026.1.0 to 2026.1.1 may observe the "Setting things up" screen remaining on the device instead of automatically launching the Lockdown App when the device attempts to enter Lockdown mode.

Microsoft is deprecating RC4 encryption for Kerberos authentication in Active Directory. Customers should validate their SOTI MobiControl deployment before disabling RC4 to confirm that authentication and enrollment workflows continue to operate correctly

This article describes an issue in which some Windows Modern devices fail to upgrade the Windows Modern Agent after upgrading SOTI MobiControl from 2024.x to 2025.x, and provides the cause and resolution.

If SOTI.net is down, Android Enterprise enrollments using the static agent URL: http://soti.net/apk/ae2 may fail because the device cannot download the SOTI MobiControl agent APK during provisioning.

Google Enterprise bindings may expire after long-term inactivity. Customers must create a new binding and contact Google Support to request migration of apps and enterprise data from the expired binding to the new enterprise.

This article documents expected behaviors, configuration dependencies, edge cases, and common troubleshooting scenarios related to Windows Modern Application deployments.

Add an Enterprise browser shortcut using intent via CMD files to open a specific URL in the Enterprise Browser. The shortcuts created using the shortcut utility can not be added directly so this can be used as a workaround.

This article explains how to grant storage permissions to the File Assistant application using a script. These permissions are required to properly configure and enable storage access for the Velocity application.

Device Groups may fail to load in the Web Console after an upgrade if the selected column view contains one or more properties that are not indexed for search.

In Task Scheduler profiles, long scripts may not render correctly in the script editor text box when viewed in the UI. This is a cosmetic UI issue and does not affect the underlying script content or execution.