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The following listings specify the dates and/or versions by which SOTI Connect capabilities have already or will within the next 12 months reach their end-of-life.
What is meant by End of Life (EOL) for a product?
For SOTI products that are past their End of Life (EOL) we do not market, sell, deploy, or provide updates to those versions. Moreover, features of SOTI Connect which are reliant on Partner Gateways and Firmware may no longer function. If you are on a version of our product, Partner Gateways or Firmware that is past EOL, we strongly recommend you upgrade to our most current version.
Why upgrade when it's working?
Although the product works, old versions of software inherently have security vulnerabilities that an attacker will exploit. Your best defense is to be on software that can receive updates and is free of known vulnerabilities.
What is meant by End of Support (EOS) for a product?
Some companies tie End of Support (EOS) to EOL. EOS means that they will no longer offer technical support for that version of the product. You are completely on your own.
SOTI provides technical support for all versions of our products, including those that are past EOL, so long as there is an active service contract and no product development involvement is required. Our technical support continues for the life of your contract. You can always call us.
SOTI will provide development support for the current version of SOTI Connect and one previous version. Moreover, SOTI Connect will only maintain the currently certified version and one previous version (if applicable) of the Partner Gateways and Firmware used by SOTI Connect.
As of the EOL date, SOTI no longer provides any updates for the given SOTI Connect release version, including but not limited to security updates and defect fixes.
The same applies to Partner Gateway and Firmware versions, as of their EOL dates, they will not be tested and certified to work with versions of SOTI Connect that have development support (current version of SOTI Connect and one previous version). For a current list of supported Partner Gateways and Firmware, please visit the SOTI Connect Certified Device List.
Generally, instances of SOTI Connect having a version that has passed the EOL date will continue to function. However, as per IT security best practices, it is strongly encouraged that customers regularly update their SOTI Connect instances so that they are always on a version for which security updates will be provided as required to address newly discovered vulnerabilities.
The following listing specifies the EOL dates for SOTI Connect based on its major versions.
| Version | Release Date | EOL Date |
|---|---|---|
| 2.x | March 22, 2021 | June 10, 2025 |
| 1.x | November 04, 2019 | June 10, 2025 |
