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Before You Begin
If you are not a current customer please submit a trial request. To learn about features that have been added in recent versions, please see the SOTI Connect Release Notes.
For help during installation, please see the SOTI Connect Help page.
If you require further assistance, please email support.
For those on an earlier build of 2024.2, the OEM Update is supported via a Device Type Definition (DTD) file release targeted for SOTI Connect 2024.2 installations, which provides users with a file they can import into SOTI Connect to update supported devices without requiring a SOTI Connect upgrade. These updates can contain new supported device firmware versions, new devices and more. To install the DTD file, users need to:
Further instructions can be found in SOTI Connect Help for 2024.2 or newer.
System Requirements
If you are using a cloud instance of SOTI Connect, the only component required locally is the protocol adapter for the desired device type.
The system requirements for installing a protocol adapter are as follows:
On-Premise functionality and support is the same as for the Cloud with the following additional system requirements for the local components.
We recommend that you install the databases on a separate machine (server or VM).
A full installation of SOTI Connect uses many ports for communication. The installer will add rules to the Windows Firewall as necessary. In case you have additional network security, be aware that the following ports may need to be opened for SOTI Connect to properly communicate: 443, 1234, 1443, 1883, 4610, 4611, 4649, 4650, 5551, 8883.
Below are the supported browsers for using the SOTI Connect user console. We recommend that you use the latest version of the browser. SOTI Connect supports resolution to 960 x 720. While the browsers support use on tablets and smartphones, SOTI Connect’s UI has not been optimized for these devices.
