Before You Begin

If you are not a current customer please submit a trial request. To learn about features that have been added in recent versions, please see the SOTI Connect Release Notes.

For help during installation, please see the SOTI Connect Help page.

If you require further assistance, please email support.

For those on an earlier build of 2024.2, the OEM Update is supported via a Device Type Definition (DTD) file release targeted for SOTI Connect 2024.2 installations, which provides users with a file they can import into SOTI Connect to update supported devices without requiring a SOTI Connect upgrade. These updates can contain new supported device firmware versions, new devices and more. To install the DTD file, users need to:

• Download the DTD File
• Import it through Device Type Definitions page on Connect
• Restart the Management Server

Further instructions can be found in SOTI Connect Help.

System Requirements