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Before You Begin

If you are not a current customer please submit a trial request. To learn about features that have been added in recent versions, please see the SOTI Connect Release Notes.

For help during installation, please see the SOTI Connect Help page.

If you require further assistance, please email support.


System Requirements

Cloud Installation

If you are using a cloud instance of SOTI Connect, the only component required locally is the protocol adapter for the desired device type.

The system requirements for installing a protocol adapter are as follows:

  • Windows 10 or Windows Server 2016 (or higher)
  • Administrator privileges
  • .NET Framework 4.7.2
  • SOTI Connect installation package
  • M4 or larger AWS instance (
  • SOTI Connect Cloud Instance Root Certificate

On-Premise Installation of Complete System

On-Premise functionality and support is the same as for the Cloud with the following additional system requirements for the local components.

  • Windows 10 or Windows Server 2016 (or higher)
    • Note: Windows 10 should have at least the Anniversary update.
  • Minimum dual core processor with 8 GB of RAM
  • Administrator privileges
  • .NET Framework 4.7.2
  • SQL Server 2017 (Express is OK)
  • A SQL Server user with permissions to create, modify, and drop databases.
  • SOTI Connect installation package
  • The IT domain policies should allow a local administrator to open ports.
  • If you are using an MQTT protocol, please use a Commercial-grade MQTT broker such as HiveMQ

We recommend that you install the databases on a separate machine (server or VM).

Network Security for the Complete Installation

A full installation of SOTI Connect uses many ports for communication. The installer will add rules to the Windows Firewall as necessary. In case you have additional network security, be aware that the following ports may need to be opened for SOTI Connect to properly communicate: 443, 1234, 1443, 1883, 4610, 4611, 4649, 4650, 5551, 8883.

Supported Browsers

Below are the supported browsers for using the SOTI Connect user console. We recommend that you use the latest version of the browser. SOTI Connect supports resolution to 960 x 720. While the browsers support use on tablets and smartphones, SOTI Connect’s UI has not been optimized for these devices.

  • Chrome
  • Mozilla Firefox
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