SOTI XSight Product Support

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Before You Begin

If you are not a current customer, please submit a trial request.

To learn about features that have been added in recent versions, please see the SOTI XSight Release Notes.


For help during installation, please read "Installing SOTI XSight (Setting Up SOTI XSight)" on the SOTI XSight Help page.


If you require further assistance, please email support.


Minimum System Requirements

  • SOTI MobiControl 15.4 or higher.
  • Chrome or Firefox browser
  • Microsoft SQL Server 2016, 2017 or 2019 (on-premise installations only)
  • Windows Server 2016, or Windows Server 2019
  • Processor: 2 GHz or faster
  • Memory (RAM): 4 GB or more
  • Hard disk space: 200 MB


XSight Agent

The agent allows XSight to collect data from the device and send it to XSight the server to process and display on the dashboards. This is required to be installed on any Android and Windows device that you would like to monitor and analyze.

Requires MobiControl agent to be installed.


XSight Live XTSocket Plugin SDK

XSight Live XTSocket Plugin collects real-time data from your business-critical apps to visualize your business performance in real-time with SOTI XSight Live View. This is required to be installed on any Android and Windows device that you would like to monitor.


XSight Android Chat Service

This service allows XSight to facilitate the Live Support Chat functionality between device users and technicians using the web console. This is required to be installed on devices that you would like to be able to contact from the web console. See System Requirements.


XT Socket Plugin

XSight Smart Battery Plugin. Made specifically for each manufacturer to capture enhanced battery analytics. Requires XSight and the MobiControl agents to be installed.

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