Device Groups may fail to load in the Web Console after an upgrade when specific column views include one or more properties that are not indexed for search.

In Task Scheduler profiles, long scripts may not render correctly in the script editor text box when viewed in the UI. This is a cosmetic UI issue and does not affect the underlying script content or execution.

This article explains how to resolve an issue where the Zebra system application “Bluetooth Pairing Utility” appears as uninstalled after upgrading the device operating system from Android 11 to Android 13.

Learn how to deploy Zscaler Client Connector using SOTI MobiControl. This article explains how to enroll scanning devices and automate device-specific certificate deployment for use with Zscaler Client Connector.

One of the most destructive cyberattacks in recent years was launched against Stryker Corporation, a Fortune 500 medical technology company operating in more than 60 countries. This article details what happened and why it matters.

Shared Device WebSSO is failing on Edge for web-based Outlook and Teams, causing repeated sign-ins instead of seamless SSO on shared devices.

This article outlines the end of support for Android Enterprise Corporate Personal (COPE) devices running OS versions 8–10. It also highlights how to transition to other management options, which will continue to be supported.

SOTI is aware of issues affecting the automatic installation and updating of mandatory VPP applications on ADE-enrolled and supervised devices. These issues impact both macOS and iOS devices running SOTI MobiControl version 2025.1 and later.

Android devices are being unintentionally unenrolled.

Enrollment in Shared Device Mode is currently failing for Android devices because the system cannot retrieve the Device Registration Token from Microsoft Intune (HTTP 500 – InternalServerError).

Upgrade to MobiControl v2025.1.2+ to manage VPP applications on Apple devices.

Deploy, configure, and register the Cisco ThousandEyes Endpoint Agent on Android devices using SOTI MobiControl. The deployment uses Android Enterprise and Managed Google Play to complete registration without end-user interaction.

This article helps troubleshoot an issue where applications are removed from the device after unenrollment, even though the “Remove App When Device is Un-enrolled” option is turned off.

This task helps troubleshoot an issue where the SOTI MobiControl Agent fails to install after Windows Modern enrollment using a provisioning package on Windows 10 devices.

After renewing certificates issued by the "Sectigo" Signing Authority, enrollment of devices is failing due to a security error. Due to recent changes in Sectigo's certificates, you must manually import them so it can be trusted by the devices.

The SOTI MobiControl Management Service crashes immediately upon startup due to an incorrect Java path reference.

Windows XTreme Hub devices are not downloading the apps from app policies but packages are downloading and pushing to devices without issue.

Symantec Certificate Authority (CA) support is deprecated in SOTI MobiControl v2026.1.0. Users must remove all Symantec CA references before upgrading; otherwise, the upgrade will fail.

Windows Xtreme Hub devices repeatedly download packages from the Deployment Server to the ProgramData directory, even though the files already exist on the server.

This article provides instructions for accessing the Android Tethering & Hotspot settings on devices managed through SOTI MobiControl, even when they are in Lockdown mode.

This article describes an issue where apps fail to appear when pushed to an iOS device, and the device logs display the error: "Failed to invite the user to the App Store..." and provides a solution to resolve the issue.

This article addresses the "Internal Server Error" (HTTP 500) that occurs when calling any endpoint via the SOTI Swagger API, which triggers the dbo.AndroidWorkEnterprise_Find_ByDomain stored procedure.

This article outlines a workaround for an issue affecting iOS 18 devices, where AirDrop file transfers cannot be received when an Application Run Control profile is applied. The issue is specific to iOS 18 and does not impact earlier iOS versions.

This article serves as a reference to the Customer Portal Guide, providing clients with an overview of how to access and utilize the key features of the Customer Portal effectively.