Windows XTreme Hub devices are not downloading the apps from app policies but packages are downloading and pushing to devices without issue.
Symantec Certificate Authority (CA) support is deprecated in SOTI MobiControl v2026.1.0. Users must remove all Symantec CA references before upgrading; otherwise, the upgrade will fail.
Windows Xtreme Hub devices repeatedly download packages from the Deployment Server to the ProgramData directory, even though the files already exist on the server.
This article provides instructions for accessing the Android Tethering & Hotspot settings on devices managed through SOTI MobiControl, even when they are in Lockdown mode.
This article describes an issue where apps fail to appear when pushed to an iOS device, and the device logs display the error: "Failed to invite the user to the App Store..." and provides a solution to resolve the issue.
This article addresses the "Internal Server Error" (HTTP 500) that occurs when calling any endpoint via the SOTI Swagger API, which triggers the dbo.AndroidWorkEnterprise_Find_ByDomain stored procedure.
This article outlines a workaround for an issue affecting iOS 18 devices, where AirDrop file transfers cannot be received when an Application Run Control profile is applied. The issue is specific to iOS 18 and does not impact earlier iOS versions.
This article serves as a reference to the Customer Portal Guide, providing clients with an overview of how to access and utilize the key features of the Customer Portal effectively.
This article addresses why the "Prevent Un-enrollment" option in the enrollment policy in SOTI MobiControl may not work for iOS devices.
This article describes how to resolve an issue where users are unable to perform pinch-to-zoom or double-tap zooming within the SOTI Surf browser on managed Android devices.
Customers may encounter an issue when deleting a device group folder, resulting in an error that indicates the group cannot be deleted because it is still assigned to one or more policies, even if it is marked as excluded.
An issue may occur where pressing the scan trigger button on Zebra devices running the Microsoft Edge browser does not paste the scanned barcode content. This issue does not occur in the Google Chrome browser.
Remove and re-add App Catalog icon on Windows Modern's Desktop. Steps are provided for both, depending on the use case.
This article provides a solution to help users manually enable the “Manage All Files” permission on Android devices by using a script to open the appropriate system screen.
In SOTI MobiControl version 2025.1.0, attempts to add a new app from the Google Play Store result in endless loading ("wheel spinning"). This issue impacts a few applications when trying to approve them in SOTI MobiControl.
Devices are offline and disconnecting after upgrading SOTI MobiControl to version 2025.0.2 due to missing Android Enterprise (AE) binding.
The Agent Online column is missing from both the Columns View and the exported reports.
How to troubleshoot login errors that occur when a user tries to access SOTI MobiControl through SOTI Identity and encounters an error page.
From Android OS 8.1 and later, Zebra devices no longer require the plugin. SOTI has collaborated with Zebra to bring many of the capabilities to the SOTI MobiControl Android AE agent that previously required the additional service plugin.
When enrolling a device with a user-based enrollment rule, the enrollment fails with error "Enrollment Failed. Please retry or contact your system administrator."
The SOTI XSight Agent service crashes with an "Auth pending" error. This is caused by a file permissions issue.
This article describes how to trigger Android JavaScript Scripts by using Android Legacy script.
This article explains how to prevent web form data loss in SOTI Surf during app restarts or Wi-Fi drops. Requires Surf version 2025.0.2+ and a configuration script to disable automatic page reloads.
A Windows Modern device displays an Operation Failed pop-up panel with the message "An unhandled exception occurred" while using the device.
