MobiControl[help,productSupport,videos]
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Navigate to packages screen from the menu and then click on new package. Drag and drop the apk, then hit upload. If any script needs to be executed prior or post installing apk, then please check a package from link: SOTI MobiControl Product Support
If you have an enterprise account binding on MobiControl, you may add the account on an enrolled device. To do this, send a Reset Account action to select the enterprise account binding to use. See Available Device Actions in the SOTI MobiControl Online Help for more information.
See Feature Control and Lockdown in the SOTI MobiControl Online Help for more information.
See Opting Out of the Windows Notification Services in the SOTI MobiControl Online Help.
For more information, see:
See Activating SOTI MobiControl in the SOTI MobiControl Online Help for more information.
If you upload an existing package to MobiControl, the version number must be different from the current one. You can also create a package using MobiControl Package Studio, change the version string, build it, and then upload it to MobiControl. See Adding Packages to SOTI MobiControl in the SOTI MobiControl Online Help for more information.
Yes, devices can be shared between different users for Android and iOS only. Based on the user’s login, applications will be downloaded on the device and once the user logs out, next user can login. More details can be found at Shared Device Setup.
The ERG connections can be found under Global settings, MobiControl services. please see Generating ERG Installation Files (soti.net) for more information.
MobiControl 2024 and above can now provide real-time external notifications to third party applications via Webhooks. for more details on Webhook see Creating a Webhook (soti.net) to trigger webhook actions using signal policy, more information can be found Using Signal Policies to Trigger Webhook Actions (soti.net)
Yes, if your device or password is compromised, report the incident to your organization immediately. We can use MobiControl to locate the device and remotely wipe any managed data. See Out of Contact in the SOTI MobiControl Online Help for more information.
To create a Google account, push a profile called “Feature Control” to the device. In the Security section of the profile, under the Allow Account Creation setting, select All from the list. Save the profile and assign it to your devices. See Feature Control in the SOTI MobiControl Online Help for more information.
On the device, go to Device Actions and search for Reset Account. Select the Google Binding you want from the available options. See Available Device Actions in the SOTI MobiControl Online Help for more information.
Automatic operating system updates can be scheduled or postponed. A System Update Policy payload can be added to the profile and pushed to the devices. See Controlling System Updates on Android Plus Enterprise Work Managed Devices in the SOTI MobiControl Online Help for more information.
If the applications you pushed always run in the background, battery consumption may increase. Correct the issue by sending a foreground enable legacy mode script to the device so that running applications are visible and can be closed by the device user when they are not needed. See Script Commands for Android Classic Devices in the SOTI MobiControl Online Help for more information.
Yes, as of v2024 of MobiControl, Secondary SIM information is displayed in the device details tab in the Web Console.
When an app policy is applied, SOTI sends the configuration to the Google Play Store to install the app on the device in a work-managed enrollment. Before Google Play Store can install an app, it performs a few checks, such as a device's Wi-Fi connection or battery level. If any criteria are not met, the app will not install. However, you can send a profile using Managed Google Play payload with the Maintenance Window option enabled. This profile expedites installation by bypassing Google checks. Also, ensure the app policy you created has the same managed Google ID as when the device was enrolled. See Using App Policies in the SOTI MobiControl Online Help for more information.
Ensure the new account is added in Android Enterprise in the MobiControl Web Console. Once you add the account, use the Reset Account device action to change the Google ID binding. See Adding a Google Managed Enterprise to SOTI MobiControl and Available Device Actions in the SOTI MobiControl Online Help for more information.
To install applications, create an app policy. In the app policy, you can select which apps are mandatory. See Using App Policies in the SOTI MobiControl Online Help for more information.
You can create a profile with Managed Google Play. Select the Always Update option and assign the profile to devices so that they will download the apps from the app policy. See Managed Google Play in the SOTI MobiControl Online Help for more information.
See Script Commands for Android Enterprise: Managed Devices and Checking Device Logs in the SOTI MobiControl Online Help for more information.
The easiest way is to download the latest agent .apk file from the following page: Download Agent . Upload the .apk file on web console in Package section and then send that package to your test Android device via Profile. Only the test Android device is updated.
Agent upgrade does not happen automatically. The preferred way to add the Android Enterprise agent is to use a Managed-Google Play Store payload in a profile and set it to Always Update. The agent can also be upgraded on the devices manually through the Google Play Store. In cases where the Upgrade Agent button does not work, ensure you have the agent downloaded in MobiControl's Global Settings > Device Agent and Plugin. See Managed Google Play and Upgrading Device Agents in the SOTI MobiControl Online Help for more information.
To use a previous agent version instead of the latest from the Google Play Store:
You can only change the settings on your locked-down device if you are an administrator, or if the administrator allows it.
Use one of the following methods to enable you to change the settings on a locked-down device:
OR
OR
See Lockdown in the SOTI MobiControl Online Help for more information.
In the lockdown configuration, permission must be granted to use the camera. See Feature Control in the SOTI MobiControl Online Help for more information.
For the lockdown profile to access pushed applications pushed, the application must already be installed on the device. The “Package not found” error refers to the application not being available on the device. To rectify this error:
See Using Settings Manager in the SOTI MobiControl Online Help for more information.
The passcode is necessary if you want to leave the User mode (lockdown) and manage the device in the Administrator mode. See Authentication in the SOTI MobiControl Online Help for more information.
With release of MobiControl 2024.0.0, you can use lockdown screen preview option to configure the application order, icons, images etc. before assigning profile to devices based on their manufacturer and model.
You can enroll mobile devices as agentless using only the enrollment profile. However, to access the content library, you must install the MobiControl Device Agent. See Adding Apple Devices in the SOTI MobiControl Online Help for more information.
Starting MobiControl version 2024 and above, the ability to generate QR Code can be achieved directly from the web console.
Find detailed steps on Generating and Downloading a QR Code
If your device is enrolled in MobiControl, unenroll it on the agent by clicking and holding the Enrollment Status option (if available). You can also factory reset (if you have access) to restore the device to a normal state. Note that, in most cases, devices are blocked from unenrolling and resetting. Contact your Administrator to unenroll the device from the Web Console, see Unenrolling Devices in the SOTI MobiControl Online Help for more information.
This can occur due to the following reasons:
Yes, MobiControl can communicate with your Local Directory Server. Create a connection named LDAP by navigating to Global Settings > Services > LDAP Directories and completing the Directory Creation Form. Contact your network administrator for the required information. See Directory in the SOTI MobiControl Online Help for more information.
Yes, you can use an additional SOTI product called Cloud Link Agent. Install Cloud Link Agent on a server in your network. Cloud Link Agent manages all communications between MobiControl (in the cloud) and Local Directory Server. See SOTI Cloud Link in the SOTI MobiControl Online Help for more information.
Note: The Cloud customers need to reach out to SOTI Support to set up the broker or use with the Cloud Link Agent.
No, Cloud Link Agent is free software available for download from the SOTI website. See SOTI Cloud Link in the SOTI MobiControl Online Help for more information.
Yes, Cloud Link Agent enables communication between any MobiControl Server on Cloud and your Local directory server. Where the MobiControl Server is hosted by a third-party cloud provider, install a second software component on the MobiControl Server named Cloud Link Broker. This software is also installed on the MobiControl Server hosted by SOTI. See SOTI Cloud Link in the SOTI MobiControl Online Help for more information.
The best way to know if a device is compatible with MobiControl is to look for a compatible Device Agent and Plugin on the following page: https://docs.soti.net/mobicontrolagentdownloads/.
For devices without a specific Original Equipment Manufacturer (OEM) Plugin, install the Android Enterprise Agent and add the SOTI Generic Plugin. Click SOTI_Generic_1.21.0.123.pcg to download the SOTI Generic Plugin. See Unable to Remote Control on Android Enterprise agent 15.2.0 using Accessibility Service for more information.
Send a retryrcdetection legacy mode script to the device. Once you check in the device, the Remote Control icon is displayed as expected. See Using Remote Control and Sending Scripts to Devices in the SOTI MobiControl Online Help for more information.
You may not be able to access the Remote Control functionality if you have just enrolled a device. Install the relevant plugin on the device by assigning a profile. You can find plugins for your devices at https://docs.soti.net/mobicontrolagentdownloads/. Sometimes, a device reboot or agent reboot is required after the installation to update the console. Also, ensure the device is not enrolled as Work Profile. See Using Remote Control in the SOTI MobiControl Online Help for more information.
On the top bar of the MobiControl Web Console, click the Remote Control icon to remote in via the website application (legacy). See Using Remote Control in the SOTI MobiControl Online Help for more information.
Check to confirm you have a work managed device. If so, ensure the correct plugin is installed. See Remote Controlling Devices Using the SOTI MobiControl Plugin in the SOTI MobiControl Online Help for more information.
MobiControl supports the enrollment of iOS, Windows, Android, Linux, and Zebra Printers. See System Requirements (soti.net) in the SOTI MobiControl Online Help for more information.
Yes, you can find the live locations of iOS devices if the following prerequisites are met:
See Location Services on iOS Devices in the SOTI MobiControl Online Help for more information.
Check whether you have bound the instance with a Google account. Once this is done, choose the Google account in the application catalog to approve applications. See Android Enterprise Bindings in the SOTI MobiControl Online Help for more information.
From the SOTI MobiControl Web Console, navigate to Global Settings > Console Settings > Search Index Sync. Click Sync Now and validate if the Search Sync reports Completed with an Integrity above 95%. Note that you may need to execute this process twice. If the Integrity is not reporting above 95% or failing to complete, do the following:
See Defining Search Index Sync in the SOTI MobiControl Online Help for more information.
Yes, with the use of Task scheduler, you can automate the execution of a script at certain period of time regularly on the device. Details can be found on Task Scheduler.
Information of servers have been moved to ‘System Health’ tab with all the details under ‘System Overview’ tab.
Yes, in MobiControl v2024.0.0 and above, you can view the assigned profiles and policies that are assigned to a group by right-clicking on the group and selecting ‘Profiles & Policies’. Please see the Viewing Profiles and Policies on a Device Group for more information.
In MobiControl v2024.0.0 and above, there is the option to generate an API client from mobicontrol Web Console. To generate an API Client, navigate to Global Settings > Services > Add API Client. for more details on API can be found Creating an API Client (soti.net)
