The SOTI XSight Agent service crashes with an "Auth pending" error. This is caused by a file permissions issue.

Remote control sessions via SOTI XSight may prevent users from typing on macOS devices. This can be fixed by reinstating the appropriate remote control profile.

When installing SOTI XSight on Windows Server, you may encounter the error "SOTI XSight requires the Media Foundation Feature to be enabled in Windows to proceed with the installation." This article explains how to enable the Media Foundation feature.

This guide provides instructions on manually reducing the SOTI XSight Cook database size when it surpasses the 10GB limit in SQL Express. It includes a SQL script for shrinking the database.

This article addresses an issue where newly added sub-groups in SOTI MobiControl are not inherited under the SOTI XSight analysis profile, even though the main group from SOTI MobiControl is already selected.

This article provides instructions on how to turn on "Enable Always On Availability Groups" for SOTI XSight database.

Changes in Android 14 and certain Android 13 versions affect the operation of the SOTI XSight agent. This impacts SOTI XSight agents 2024.0.3 or earlier.

How to modify the data collection settings under Global Settings and Analysis Profile's data collection settings in SOTI XSight 2024.0.1.4699 and later.

This article describes an issue in which the carrier filter from the Top 5 Carriers chart does not work in the SOTI XSight Data Usage dashboard

When creating an incident in SOTI XSight, assigning a priority level is crucial to ensure a timely resolution. Incidents with higher priority demand quicker resolution compared to those with lower priority.

SOTI XSight 2024.0.0 and later introduces Live Support functionality, allowing text, audio, and/or video communication. This article provides the steps to easily adjust the communication channel.

This article provides information on updating the SOTI XSight agent on Android Enterprise and Windows devices after a server upgrade using SOTI XSight.

This article describes the different options to permanently purge incidents and all associated artifacts, including notes and attachments from SOTI XSight.

This article describes an issue in the Live View dashboard of SOTI XSight 2024.0.0 or later, where devices are not populating the map. It provides a guide on how to verify SOTI XSight services, confirm agent compatibility, and update agents on devices.

This article provides step-by-step instructions for enabling or disabling the Live Support feature introduced in SOTI XSight 2024.0.2 when deploying the SOTI XSight agent.

The SOTI XSight chat bubble takes too long to appear on the console making it difficult to use

This article explains the different ways Operational Intelligence dashboards can be customized in the SOTI XSight console.

This article addresses the scenario where the SOTI XSight Live Support feature is not operational and displays a disconnected status on the SOTI XSight agent screen.

This article describes an issue where devices fail to appear in the SOTI XSight App Usage dashboard due to foreground app usage data not being tracked.

This article describes an issue in which the SOTI MobiControl device group structure does not appear when creating a SOTI XSight Analysis Profile.

Remote control does not work on devices supporting the RC virtual display API after the renewal of the Deployment Server Extensions (DSE) certificate. The SOTI XSight remote control certificate needs to be refreshed.

This article describes an issue in which SOTI XSight displays an error message when setting up email recipient for a scheduled report.

This article documents an issue in which the SOTI XSight 2024.0.0 installer displays an error when upgrading from an earlier version.

The SOTI XSight Agent version dropdown is unresponsive when the user tries to select an agent version. This prevents the user from publishing the agent to SOTI Mobicontrol.