When sharing a SOTI XSight report via email, some users may see that the next scheduled date for the report is the 1st of January, 1970

This article addresses the recurring issue of the "Welcome to SOTI XSight" pop-up that continues to appear even after the "Do not show this again" option is selected by users.

The Cellular Dashboard in SOTI XSight version 2025.1.0 displays a permission error even when the user has been granted the necessary access rights.

This article provides insights and a solution for the issue where the SOTI XSight page remains stuck in the loading phase on the customer's end for an extended period. This problem typically occurs when attempting to take remote control of a device.

When SOTI Identity is configured with Microsoft Entra ID and utilized in conjunction with SOTI MobiControl for device configurations, setups, enrollments, and shared devices, failures are observed.

When installing SOTI XSight on Windows Server, you may encounter the error "SOTI XSight requires the Media Foundation Feature to be enabled in Windows to proceed with the installation." This article explains how to enable the Media Foundation feature.

Uninstall the Zebra plugin to troubleshoot remote control issues on Zebra Android 13 devices and later.

This guide provides instructions on manually reducing the SOTI XSight Cook database size when it surpasses the 10GB limit in SQL Express. It includes a SQL script for shrinking the database.

This article addresses an issue where newly added sub-groups in SOTI MobiControl are not inherited under the SOTI XSight analysis profile, even though the main group from SOTI MobiControl is already selected.

This article provides instructions on how to turn on "Enable Always On Availability Groups" for SOTI XSight database.

How to modify the data collection settings under Global Settings and Analysis Profile's data collection settings in SOTI XSight 2024.0.1.4699 and later.

This guide explains how to use the SOTI XSight Live View Saved Session feature.

This article provides information about the planned migration of outdoor location capabilities from SOTI MobiControl to SOTI XSight in the 2026.0.0 release scheduled for October 2025.

How to resolve the remote control preference window box not appearing when the user initiates a remote control session.

When creating an incident in SOTI XSight, assigning a priority level is crucial to ensure a timely resolution. Incidents with higher priority demand quicker resolution compared to those with lower priority.

SOTI XSight 2024.0.0 and later introduces Live Support functionality, allowing text, audio, and/or video communication. This article provides the steps to easily adjust the communication channel.

This article provides information on updating the SOTI XSight agent on Android Enterprise and Windows devices after a server upgrade using SOTI XSight.

This article provides information on how SOTI XSight version 2024.0.3 simplifies battery monitoring through customizable capacities, ensuring accurate data tracking across device models.

When the 'Control Without Notification' permission is disabled, end-user devices do not receive a popup dialog box to accept a Remote Control session.

This article describes the different options to permanently purge incidents and all associated artifacts, including notes and attachments from SOTI XSight.

This article provides step-by-step instructions for enabling or disabling the Live Support feature introduced in SOTI XSight 2024.0.2 when deploying the SOTI XSight agent.

This article shows how to verify ports and hosts to ensure the SOTI services on Windows servers (both on-premise and cloud-based) operate without interruptions.

In SOTI MobiControl, attempting to remote control a device through SOTI XSight results in failure, accompanied by the error message: "Connection lost! WebSocket closed without sending a close frame."

The SOTI XSight chat bubble takes too long to appear on the console making it difficult to use