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SOTI XSight

4.0.0

·

Build 944

·

November 29, 2021

Looking to install SOTI XSight on-premise? Download here

Upgrade Considerations

Please note: We strongly recommend following the standard IT change control practices and testing of product upgrades in pre-production environments.

SOTI XSight is a diagnostic intelligence solution designed to reduce costly downtime and improve the ROI of business-critical mobility.

Available as an on-premise or cloud-hosted solution, SOTI XSight is integrated with SOTI MobiControl and extends your Enterprise Mobility Management (EMM) in order to gain deeper insights and greater control over your devices in the field.

Release Highlights

Operational Intelligence

Use readily accessible data to make smart decisions regarding your devices. Current and historical metrics such as battery health, app usage, data usage, signal strength and location information are available on demand.

  • Battery Status dashboard: Presents interactive information about the device battery status, including remaining battery capacity, cumulative charge cycles, battery temperature, charge levels by time, and top 5 applications draining batteries.
  • App Usage dashboard: Shows the types of applications on your devices, including app storage, most used, trending usage, and apps not opened.
  • Data Usage dashboard: Displays information about top carriers, carrier signal strength, proportion of uploads and downloads, connection type, and total data usage by date.
  • Last Location dashboard: Displays network generation, network SSIDs, carrier signal strength, mobile carriers and a map showing the last location of devices.
  • Signal Strength dashboard: Displays a map showing the signal strength of cellular carriers for each device by network carrier and type.
  • Device Spotlight: Provides a view of all operational intelligence analytics at the single device level. Initiate a remote-control session and automatically create an incident from this view.

Advanced Diagnostics

Access information and support tools for a device from a single screen, including device analytics, device log files and other data.

  • Access Diagnostic Files: Download diagnostic files (including Android ADB logs) from a device to quickly identify the root cause of issues.
  • Device Snapshot: View the state of the device when the issue occurred, including configurations and apps deployed, to determine what changes may have contributed to issues in the field.
  • Annotation and Whiteboard: Draw and view real-time markups and user input.
  • Video/Audio Recording: Automatically record a remote-control session and save it to an incident.

Automated Monitoring

Set up and configure automated monitoring and notifications within SOTI XSight.

  • Watchlists: Get alerts when devices experience low memory, high data consumption, frequent drops, high battery discharge rates or excessive power consumption by an app.
  • Email notifications: Inform your organization when incidents have changed in priority, assignment, status or breached service level agreements.

Incident Management

SOTI XSight enables support agents to quickly create, track and link incidents to ensure pervasive issues are uncovered and quickly addressed.

  • Report incidents that capture all the information needed for quick resolution by adding detailed notes, attachments, logs, and screen shots
  • Assign incidents to the right person in your organization and have multiple watchers notified of any changes
  • Manage multiple customers or business units with different service level expectations across any geography

Visit the online help for detailed information about SOTI XSight features and functionality.

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