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Hello there, I have been trying to push out and make available in the Application Catalog an app called SecurePIM (version 7.75.2) to a set of test iOS (12.1.3) devices in our environment. SecurePIM is pushed automatically and works fine until I try to use the Application Configuration (xml) option to push out predefined settings such as the license code, the email address, etc. You will find my xml below:<dict> <recipientCertificateEmail>helpdesk@company</recipientCertificateEmail> <deviceSerialNumber>%SERIALNUM%</deviceSerialNumber> <license>license number goes in here</license> <userEmail>%ENROLLEDUSER_EMAIL%</userEmail> <activeSyncUser>domain\%ENROLLEDUSER_USERNAME%</activeSyncUser> <activeSyncServer>server goes in here</activeSyncServer></dict> I noticed that if I add the proper xml headers, I get a error message stating "The configuration command you entered must have 'dict' as the root node. Please check your configuration and try again".... hence the <dict></dict> tags and no <?xml version="1.0" encoding="UTF-8"?>. The other tags are specific to SecurePIM. SecurePIM requires the end user to register their app and type in their email address and password before they are able to use this app. The idea behind using the xml is to streamline this process so all users need to do is type their password and the app would be pre-registered. I have been in discussions with our SecurePIM reseller who told me (and even showed me official how-to documents) on how to get this feature working in other MDM, however they have not worked with SOTI previously so weren't able to assist me. It is worth noting that when attempting to use xml application configurations, the app itself does not get pushed to the devices nor am I able to install it via the Application Catalog even though it is there.I am hoping that a SOTI team member or a forum member has had some experience with application configuration xml for iOS devices and are able to shed some light on the problem. This is my first time attempting to pre-configure an app that we want to make available for our users. Happy to provide any further information as required to hopefully get a solution to the problem. Thanks in advance.
Looking for some insight in how to best accomplish this. We have active directory integration, but quickly realize that passwords are not passed through. Our WiFi Network is WPA2 802.1X. In our auto join Wifi profile we have the Protocols set to LEAP and PEAP, username as domain\%ENROLLEDUSER_USERNAME%. There is no macro for password, so we've left it blank. When a device with this profile tries to join the network it fails. If we try to manually connect, it gets the correct username but there is no box to enter the password and the connection fails. Thanks, Michael
Anyone with a good link/guide on how to create a NFC tag that can be used for enrolling devices to android enterprise. I a bought a NFC reader/writer: https://www.shopnfc.com/en/nfc-readers-writers/214-acr1281u-c2-nfc-uid-reader.html and severla different NFC tags from 1k to 4K of data but no mather what i do i dont manage to write to them so that they work on the welcome wizard screen
Hello, I am trying to find out if it is possible to disable or block users from being able to use "Do Not Disturb" mode on AndroidPlus devices. I know you can Disable Status Bar Expansion using the Lockdown profile but there are other functions in the status bar that users still need access too. Is there some kind of way to achieve this? Thank you, Sean
Hello all, we work with server version in 13.3.3454 my device is zebra tc 75x and the mobicontrol client is 13.5.0 build 1677 I have one device on android 6.0 and a new device on android 7.0. I have a profile with application run control. On this profile, I have black list com.android.chrome and apply this profile on my two devices. On android 6.0 chrome is well black list On android 7.0 chrome is still there ... Anybody knows how I can black list chrome on android 7.0 ? thanks
Hi, Greetings! Our current deployment server is quite old and planning to rebuild a new server, with latest SOTI application. I would like to have some advise on how to move, with minimum effort to have a completely fresh deployment server. Below are the details of the current and expected environment: Current: Server: Windows 2008 R2SOTI version: 12.4.0. 30812Devices managing: Honeywell Android devices, Intermec CT5x Windows devices, Samsung and Huawei Mobile devicesIP and FQDN: Primary is hostname. Secondary is a public ip address statically routed to the internal server from firewall.Certificates: self signed.Database: SQL 2008 Expected: Server: Windows 2016SOTI Version: 14.0.0.162Devices to manage: all the above, plus iOS devicesIP: same above ip will be used, hostname will be changedCertificates: self signed I appreciate any handpicked advise for the above specific scenario. What are the steps should i follow? Thanks in advance.
Dear we are using Mobicontrol 14 and on one device property it is showing ELM pending . screen attached but on device no policy pending
I have a Huawei P20 Pro enrolled using the Huawei Mate agent. I am experiencing quite a few issue's pushing profiles especially Email profile does not push. Screen lock code cannot be entered while in remote mode Block OS upgrade profile does NOT work Remote reset pincode does not work Device constantly disconnect from console ( tried script for doze mode did not work Before you say to use to go to Android enterprise agent this cannot be a solution as we are not set-up to use this yet. Nor will we be this year. Simon
hi, We recently had to re-configure replacement Blackberry KeyOne for some of our users and we're having alot of issue with permissions, ie Blackberry hub could not be granted permission. Due to this, we're not able to setup email, contacts. The current workaround is to use Outlook app for the email but contacts, calendar would not work. It appears that a newer version of mobicontrol is being installed. so, is it possible to setup afw#mobicontrol with older mobicontrol version? our existing KeyOne users do not have this permission issue. any other alternatives? on a separate note, when setup with afw#mobicontrol on our Blackberry phone, bluetooth contact sync never worked due to permission(greyed out). appears to be related. our server version is 13.4 any assistance is appreciated.
In my CT50(Android) i have some modified configurations. Now i want to send this configuraitons (xml files) to all my devices using SOTI.I exported this xml using Honeywell EZ config. In order to put this configuration in other devices, i have to place this xml in the 'Storage\IPSM card\honeywell\persist' folder . But when i tried to do this by intalling a package through my android profile, it doesn't work. The xml file doesn't appear in the device even after profile installation. I guess the issue is that either SOTI don't have permission to write into this folder Or the destination path is not correct.I attach the screenshots. Please advise. Ref: https://support.honeywellaidc.com/s/article/Persistent-scanner-and-wedge-settings-on-Android-Devices
Hi- Does anyone have experience with the "signal strength" metric ? This seems to be as another member pointed out to me, a unit of measure specific to Soti, not RSSI (dbm), etc. and is measured in 1-100. I am trying to determine what range of signal strength is acceptable and and what range will result in a weak connection or no connection. Thank you!
I recently had to connect to the MobiControl console from a remote location and move a device. The computer I was on had a 1024x768 monitor. With this monitor I was unable to have both the device list and the groups displayed at the same time. If I opened the group frame the devices frame was darkened and unaccessible and vice versa. Since the only method I know to move devices in the web console is drag and drop I was unable to move the device. I ultimately resorted to using the API to move the device but... Am I missing something? Is there some minimum browser window spec required for the web console? I didn't see one in the help docs.
I have enrolled some devices using Android Enterprise today and i am seeing Pending Actions box as below. Unlock credential store Supply a password to unlock credential store and install certificates used for VPN & Wi-Fi configuration I am not using any certificates on these devices so not sure why this is coming up the only difference i can see currently is the agent version.
Hello all, we have the server on version : 13.3.0.3454 we have the client on version : 13.6.0 build 1476 we have some device on android 6.0 and we have some new device in android 7.0. We used the zebra TC75x as a device. Actually we have a lock down, in this html page we have some icon. These icons launch some links with soti surf. All works fine with android 6.0 and 7.0. But i have a little problem... My problem is when I installed Soti Surf on android 7.0, at the end of installation when soti surf starts I need to accept some permissions ... In android 6.0 it's not necessary ... I need to installs more than 100 news devices. Is there a way to accept these permissions automatically ? thanks
Hi, we upgraded to the latest version of version 13 yesterday which was 13.4.0.5290 (January 25, 2019). On the website it states that version 13 Device Agent System Requirements on Android needs to be Android 4.0 and above. We have Motorola devices using Android 4.1.2 but after the upgrade on the server I tried to update the Agent on the Motorola devices and it wouldn’t let me because the software was invalid device software version. Has anyone any experience in this?
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