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Over the last 2 months we have rolled out Mobi Control to 152 iPhone 7 devices. We have had a few issues with the Mobi control system but Soti tech support has been able to now get us sorted out to a point where I am gaining confidence in the system. Now that the dust has settled a little bit we have turned our attention to the telcom management piece in an attempt to reign in a number of our high data usage users. According to our sales person, and Soti's own documentation (https://www.soti.net/media/6018/telecomexpensemanagement.pdf) this feature is fully supported on IOS devices. We have been struggling to implement any sort of limit warnings in our environment and have since been told by Soti tech support that for this feature to work on IOS the Mobi control app must not only be running on the users phone but also be in the foreground? This cannot be correct is it?
I have deployed these apps as "Suggested" applications in my App Catalog Rules, so the user must navigate to the App Catalog webclip in order to install/update these applications. When an update is available, they click on the "Download" button next to the application. However, on some of my users' iOS devices, after the application is updated on the device, the application fails to launch. Note that although it only affects some users, this has happened when updating any of the applications in the App Catalog, so it is not application specific.
In a scenario where Windows, Android, and iOS are involved.
If a device is not able to check-in agentlessly with MobiControl, it essentially means it cannot be managed. It would be nice to have a troubleshooting procedure for this kind of scenario.
How can we handle updates for enterprise apps, app store apps through VPP.
Due to the imminent release of iOS 11, customers/partners may want to know SOTI MobiControl's support for the new OS.
Due to lack of documentation and the hidden nature of this feature, customers are not aware of the procedure to update App Store applications on their iOS devices.
Due to a bug in iOS, device-based VPP licensed applications have been a source of customer complaints in recent weeks.
How many ways can you enrol an IOS device into MobiControl ?
What is supervising an IOS device mean? How to supervise.
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