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Hi, I want to delete an enrolment policy. However MC is preventing this as "Unable to delete policy as devices are associated with this policy" I have no idea which devices have been enrolled with that particular policy. Is there a way to filter for these devices? ThanksAdam
Hi, Customer has TC26 devices on Android 11. Enrolling via Zero Touch into Mobicontrol 15.5 Enrollment is fine and Mobicontrol works well, however, when I send a wipe command to the device, I expect it should wipe, start back up and re-enroll with Zero Touch. However, the behaviour seems to be that the device thinks it's already managed by Mobicontrol but still goes through the Zero Touch setup screens. This then fails and asks be to restart the device. So alternatively, I tested factory resetting the device with Zebra Factory reset file and script. This however leads the device to not follow Zero Touch at all until the device is at the Anroid Homescreen, at which point the device gets the normal Zero Touch message about being managed and needing to factory reset in 1 hour to get the device under managment. In Summary, wiping an enrolled TC26 on Android 11 does not show a desired or expected behaviour. Has anyone else experienced this who could advise what I should be doing differently? Happy to provide more info where required. Cheers
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