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We have 2000+ Zebra TCXX devices, and we are migrating from Android 10 to Android 13. When Android 13 devices boot up, they do not come online in Soti until the user enters the 6-digit PIN. Our users are bad about remembering their PIN and we cannot send a PIN change command now, since the device is offline. We also have an issue supporting devices now. If we need to send a device restart command to the device, we now no longer are able to remote in or send scripts until the user interacts with the device (enters the PIN). These are all company owned devices using Android Enterprise. How do we resolve this issue and get devices online BEFORE the user enters the PIN?
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