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Hello, I'm having trouble entering admin mode on most of my devices. I have a lock down profile applied and when I go to enter admin mode, MobiControl with just show a prompt that says "Switching to admin mode" and will never exit. The only way I can get out of lock down mode is by sending commands from the web console. However, I would like to be able to do this from the device, because sometimes I need to make changes on the fly and don't always have a computer with me. Has anyone came across this issue before? If so, how did you fix it? I have listed my MobiControl version and device's information below. MobiControl Version: 15.3.0.6713 Device Information Model: Zebra VC80x Operating System: Android 8.0.1 Build: 02-32-04.00-OG-U20-STD (GMS) MobiControl Agent Version: 14.5.4 Build 1016 (Android Enterprise) Plugin Version: 1.6.0.102 Mode: Work Managed Device (Device Owner) MobiControl has all permissions enabled.
hey guys, we have a lot of devices enrolled in android plus. we use a kiosk (lockdown screen) to display approved apps, including email. my question is, is there a way for the user to protect his device with a pin code or pattern lock with soti? if so, in the event of the employee leaving the company and returning the device, is there a way for me to bypass or remove the pin through SOTI MobiControl? Thanks in advance!
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