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Hello, I have been working with the new WiFi only, Verizon and ATT Samsung Tab A models/devices. Both the WiFi Only and Verizon models received their firmware updates (2108-11-01 & 2018-10-01) and the remote control functionality works with SoTi afterwards. On the ATT T387AA, i preformed all the available updates and verified on ATT website that it has the most recent version (Android Security Patch Level 2018-12-01). The remote control function is still not working using Android Plus or Enterprise, Web based or Plugin. I found another post referencing the issue and was advised to perform the updates but it is still not working. Agent: 13.6.0.1476 Console: 14.2.2.1170 and 14.2.1.4394 Firmware: 8.1.0 Thank You Edgar Rodriguez
for some reason i cannot remote control any of our AT&T Samsung SM-T387AA android 8.1 tablets. they are enrolled with Android+. everytime i try to remote control them, i get stuck on "waiting For Screen". the screen will never load. i am confused because we also have Verizon Tab E SM-T378V they were android 7.1 but we upgraded them to 8.1 and they work flawlessly. the remote connection always comes through with no issues. just the AT&T tablets never work. both ATT and Verizon have the same enrollment type, same agent, and same profiles/rules assigned. the only difference is the physical tablet. the agent version is 13.5.1 build 1044 (ELM Active MDM API Samsung MDM 5.7, Samsung Knox 3.0 (6.2.0) RC1 (1.8.0.102) does anyone have any ideas? Thanks in advance!
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