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Samsung ATT Tab A T387AA - Remote Control not working - all firmware updates applied

ER
Edgar Rodriguez
Redwing Technology Corporation dba Gridline (MSP)

Hello,

I have been working with the new WiFi only, Verizon and ATT Samsung Tab A models/devices. Both the WiFi Only and Verizon models received their firmware updates (2108-11-01 & 2018-10-01) and the remote control functionality works with SoTi afterwards. 

On the ATT T387AA, i preformed all the available updates and verified on ATT website that it has the most recent version (Android Security Patch Level 2018-12-01). The remote control function is still not working using Android Plus or Enterprise, Web based or Plugin.

I found another post referencing the issue and was advised to perform the updates but it is still not working. 

Agent: 13.6.0.1476

 

Console: 14.2.2.1170 and 14.2.1.4394

Firmware: 8.1.0

Thank You

Edgar Rodriguez

android remote-control att t3877a android-81
6 years ago
Android
ANSWERS
S
SSMOD@Soti
6 years ago

Hello Edgar,

Yes, it was a known issue for some Samsung models with Android 8.0 and to fix this Samsung had released a new firmware. I will suggest getting a support case open regarding the issue so that we can investigate and try to provide a possible solution.
The support team can raise a Samsung SEAP ticket to get the details if the fix is released for the model ATT Tab A T387AA or not.

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