Remote Control failed under 4G data network without any profile configured

B
BrianCWL
Urovo HK Post

I am using Samsung Galaxy Tab A (2018, 10.5) - TabA, with most updated patch level.

Tablet info:-

Tablet model: SM-T595C

OS Version: Android 8.1.0

OEM Version: M1AJQ. T595CZHS3ASB1

Agent Version: 13.7.0.1031 (ELM)

Android Security Patch Level: 2019-02-01

The remote control (HTML5) function is work fine under wifi but it is not work under 4G data network.

The device is under the group without any configure / profile installed with.

I have used the same SIM data card to other devices and work fine for the remote control under 4G data network.

I have force only allow 3G/2G connection on the TabA but still can load the remote control (HTML5) screen.

The project is just around the corner to production.

Please advise if any possible solution to fix the remote control under 4G data network.

THanks!

6 years ago
Android
ANSWERS
B
BrianCWL
6 years ago (edited 6 years ago)

The issue due to power saving mode of MobiControl client enabled.  After disable the power saving mode issue gone.