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Hi everyone, I have around 200 Samsung A01 devices enrolled to MC. To prevent upgrade to OS 11 (in 11, RC will turn to Remote View), i applied script to block the OS update. After that everything going fine, but unfortunately today i found out around 60 devices got upgraded AE agent 15.0.0.1110 and that cause RC function turn to Remote View only. Even though the device running on OS 10. Is there any way to downgrade AE agent (14.5.5.1023) to all devices affected? RC function is crucial since my client use it daily to assist sales force in their daily activity. Thanks & regards, Randy Saputra
Hello everyone, My Samsung A01 device was running in Android 10, but since there is update, now is running in Android 11, and after update i found out RC become Remote View only. Is there anyone have same experience here? Is it supposed to running Remote View only in Android 11 ? Thanks & regards, Randy Saputra
Hi everyone, Recently I enrolled around 90 Samsung A01 devices for 1 of my client. I enrolled it using AE through Zero Touch portal. My Mobicontrol version is 15.3.0.6711 After enrollment i found out 1 device can't do Remote Control. The API that showed only Remote View. It's weird because the rest of the device all can do Remote Control. Anyone experienced this before? Maybe someone has suggestion to my issue.. Thanks & regards, Randy Saputra
Hello, could you please help me with this issue - Im still possible make just remote view not REMOTE CONTROL on this devices: Device make and model:Zebra MC33 OS type and version: Android version 8.1.0 Android Enterprise MC Web Console version: 15.3.0.6711 agent version: 14.4.3.1074 Detailed description of issue: Im trying to use remote control to our Zebra MC33 andriod flotila but without success, when I enroll device I get everytime Work profile and then Im not able make remote control just remote view. I also update OS to the and there is that info: OEM Version 02-32-04.00-OG-U00-STD Supported APIs Remote View, Work Profile I also made this steps: https://supportcommunity.zebra.com/s/article/Enable-SOTI-MobiControl-Remote-Control-for-Android-Enterprise-Device-Owner-AEDO-Mode?language=en_US - when I did that I get an update to system profile Supported APIs Remote View, Work Profile, Android Plus 1.6 But when I install profile I get on mobicontrol this msg: Please give notification accesspermission - but on click there isnt any interaction and all notifications are on. How I can get access to the REMOTE CONTROL? THank you
Hi, I am trying to remote view an Alcatel 1S and getting the following error:- Error: The Session has been closed. Please try again. Error Code: 1000 This have been able to remote view in the past but no longer working. I noticed on an other post to try and reinstall the plug in but this has not worked in the case. Does any one have any ideas how else to fix this issue?
I've spotted that I'm no longer able to remote control my Zebra MC33's running Oreo on Agent 14.1.6.2018 - the remote control option has been replaced with a remote view option. How can I re-instate Remote Control as without this functionality the usefulness of the MobiControl is greatly reduced. Cheers, Jon.
I am using Samsung Galaxy Tab A (2018, 10.5) - TabA, with most updated patch level. Tablet info:- Tablet model: SM-T595C OS Version: Android 8.1.0 OEM Version: M1AJQ. T595CZHS3ASB1 Agent Version: 13.7.0.1031 (ELM) Android Security Patch Level: 2019-02-01 The remote control (HTML5) function is work fine under wifi but it is not work under 4G data network. The device is under the group without any configure / profile installed with. I have used the same SIM data card to other devices and work fine for the remote control under 4G data network. I have force only allow 3G/2G connection on the TabA but still can load the remote control (HTML5) screen. The project is just around the corner to production. Please advise if any possible solution to fix the remote control under 4G data network. THanks!
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