No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Good afternoon, We have several TC56s that are running Android 7.1.2 and we intend on trying to upgrade them to 8.1. I was testing this process by deploying the Zebra provided ZIP files and was successfully able to update these devices. The only problem is after the update Remote View is the only option when attempting to remote into these devices. The remote view does not work and only shows a black screen. What I have attempted so far: 1. Deploying the MobiControl Device Agent detailed in this article below. I get [Failed to Install (File I/O Error)] as an error. Our devices were enrolled as Work Managed Devices as well. https://discussions.soti.net/thread/why-the-device-is-showing-just-the-option-remote-view/ 2. This other article actually closely resembles the issues I am having but I have the device out of any sort of profile that enforces Kiosk or app permissions. https://discussions.soti.net/thread/android-8-remotecontrol 3. I was testing on devices that I had at a nearby location and the only way I have been able to get them to work is by completely deleting the device out of MobiControl and enrolling from scratch. This allows the devices to work on Remote Control properly. The only problem with this method is we have several devices that are states away so having to completely re-enroll all of them would be incredibly difficult. That is why I am posting here to see if there are any other options. Please let me know if you require any more information regarding this issue and I appreciate any sort of assistance I am given in advance. Thank you! James Pike
Hello Guys, I have a little problem with Android devices with Oreo and above. I need access to the folder /sdcard/usr/enterprise. Do you have any ideas how can I copy or transfer a file into this direction? I have no access in a direct way. Is there any way to transfer this file or getting access to this direction? Would be a pleasure if you can solve my problem :)
Hello All, im newbie with mobicontrol and i looking for the best way to provide an SSL certificate to our devices. We use TC51/56/MC33 with Android 8.1 with Enterprise Browser 3.0.0.1 Agent for non-gms 14.3.3.1038 for GMS 14.3.0.1000 Our mobicontrol version is 15.0.1.1181 The idea whas to use an script created with MCStudio and a profile. The script look like it: certimport -cert "filepath (path where the file comes from ;Server or Soti?)" -ctype CERT What is your proposal for import the certificate? Thank you Guenniko
Hello Everyone I create a new agent to my device Zebra TC720L Android 8.1, Im using the android fo work option (downloaded from play store) because the server version is not compatible with the device. I can installed and configure it but when I tried to remote control I just have the option. I created many agents with different options but I got the same result. I copy the agent for other sites with the same characteristics and the other devices are working normally but this device shows the same "Remote view" I checked the scanner ans it shows like the following image. if you have an idea how I can solve it, It will very appreciated. Thank you.
Dear Team, I would to deactivate a programmable button of 150 device with a script. On Crosscall the "WatchSettings ON" is not supported, therefore I can't record the proper script option to set. Is anyone knows how to do that ? Thanks, Victor
Hello, I have been working with the new WiFi only, Verizon and ATT Samsung Tab A models/devices. Both the WiFi Only and Verizon models received their firmware updates (2108-11-01 & 2018-10-01) and the remote control functionality works with SoTi afterwards. On the ATT T387AA, i preformed all the available updates and verified on ATT website that it has the most recent version (Android Security Patch Level 2018-12-01). The remote control function is still not working using Android Plus or Enterprise, Web based or Plugin. I found another post referencing the issue and was advised to perform the updates but it is still not working. Agent: 13.6.0.1476 Console: 14.2.2.1170 and 14.2.1.4394 Firmware: 8.1.0 Thank You Edgar Rodriguez
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points
Highly experienced members with valuable inputs. Should have more than 700 points
Beginners taking the initiative. Should have more than 500 points
