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Hi,has anyone encountered an issue where when other app is trying to access SOTi issued user certificate and android is asking to set pin or password to access credential storage? Android 7 enrolled as Android + worked, but after upgrading device to android 8 and enrolling as Android Enterprise this issue appeared. Is it fault in new security settings in android 8 or soti app permissions? Would it be possible for SOTI to allow access to credential storage without PIN for some apps? Device TC51 running 02-32-04.00-OG-U01-STD OS 8.1.0Agent 14.3.0.1000A+ Service for Zebra - 1.6.0.102 SOTI Version: 14.3.4.1087
After rebooting device and opening application that uses certificate installed through other profile it asks for credential storage password. If I press cancel, it will ask to allow certificate after some while. If device is rebooted and left alone for a minute or two, it works just fine. Application is using certificates and Authentication profile is set. Everything also works if PIN to unlock is added. It looks like SOTI is starting some process that allows access to keystore (only my guess). Is it possible to enable it manually, startup or through script? One solution was to include a scripted delay when opening app from lockdown, but this seems to not be the best solution, because time it takes to set everything up differs and we would like to achieve the best startup without 3-5 min delay, if possible.
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