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We've received a number of reports of people losing their email configuration on Android Enterprise enrolled devices. This only seems to be occurring when their password is changed, to resolve the issue we have to revoke the Exchange ActiveSync policy from the device via MobiControl and them install again, which then prompts them to input their email address, username and finally password within the Gmail app. We mainly use Samsung Galaxy A20e devices throughout but there are some legacy devices still in circulation. Any advise to stop this happening will be very useful. Thanks in advanced.
Greetings, I'm trying to add an email account the my Zebra ET50 Android tablet using the MobiControl Profile Configuration > Email > IMAP option and I keep getting Feature is not supported (POP_IMAP) in the logs. Tried POP3 and Exchange as well. Need to setup Email account on the Android tablet that connects to Office 365. Thoughts? Thanks
Hey Everyone, When it comes to certificate renewal for CBA is it mobicontrol or exchange that is responsible to send the updated certificate to the devices? I noticed that under our Certificate Template the "Auto renewal" check box is not checked, could that be the issue? Currently when people are having authentication issues we have to revoke the CBA profile and push it again which updates the certificate but this should be done automatically. Regards, Johnathon
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