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Hey guys,since yesterday night, we have the problem, that the "Soti Mobi Control mangement service" and "search service" don't start anymore.We are using Soti Mobicontrol 15.6 and Windows Server 2016when i try to start the managment service ive got this error in the managment logs: [2024-07-21 08:16:53.479] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (32): Started heartbeat monitor.[2024-07-21 08:16:53.501] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (23): Comm.Client.65103039: Server sotitest.ernsting.de has been authenticated. Chipher: Aes256/256[2024-07-21 08:16:53.502] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (23): Comm.Client.65103039: Connected to [fe80::72ee:5eb2:9616:96d6%14]:5494[2024-07-21 08:16:53.515] INFO [Signal] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (32): LocalCTEngine[2024-07-21 08:16:53.520] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (40): New worker started[2024-07-21 08:16:53.580] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (40): Soti.Comm.Protocol.CommClient: Processing message: "ServerStatusMsg":{},"ServerStatusMsg":{"ServerStatus":1,"ServerTime":"21.07.2024 08:16:53","ServerId":3,"OnlineDeviceCount":15,"WorkerThreadCount":4,"QueueLength":0,"SelectedSystemTick":0,},"Message":{"TimeStamp":"21.07.2024 06:16:53",}[2024-07-21 08:16:53.587] INFO [DeploymentServer] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (40): Deployment Server '3' status changed to 'Started'.[2024-07-21 08:16:53.650] ERROR [ManagementService] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (18): Unable to check Elasticsearch status, Failed to ping the specified node.. Call: Status code unknown from: HEAD /[2024-07-21 08:16:53.721] ERROR [ManagementService] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (18): ********************************************************************* Exception: Failed to create perfmetrics index for ElasticSearch. *********************************************************************[ElasticSearchException: Failed to ping the specified node.. Call: Status code unknown from: HEAD /] bei Soti.Integration.ElasticSearch.Implementation.ElasticSearchClient.LogResponseAndCheckForErrors(IApiCallDetails apiCallDetails, Exception originalException, ServerError responseServerError) bei Soti.Integration.ElasticSearch.Implementation.ElasticSearchClient.IndexExists(String indexName) bei Soti.MobiControl.Search.Implementation.ElasticSearchClientWithMonitor.IndexExists(String indexName) bei Soti.MobiControl.Search.Implementation.MetricSearchInfoManager.CreateIndex(Boolean recreate) { [ElasticsearchClientException: Failed to ping the specified node.. Call: Status code unknown from: HEAD /] } { [PipelineException: Failed to ping the specified node.] bei Elasticsearch.Net.RequestPipeline.Ping(Node node) bei Elasticsearch.Net.Transport`1.Ping(IRequestPipeline pipeline, Node node) bei Elasticsearch.Net.Transport`1.Request[TResponse](HttpMethod method, String path, PostData data, IRequestParameters requestParameters) } { [PipelineException: An error occurred trying to read the response from the specified node.] bei Elasticsearch.Net.RequestPipeline.Ping(Node node) } { [WebException: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden.] bei System.Net.HttpWebRequest.GetResponse() bei Elasticsearch.Net.HttpWebRequestConnection.Request[TResponse](RequestData requestData) } { [SocketException: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte 172.xx.xxx.x:9200] (I replace the ip with "x") bei System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) bei System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) } ******************************************************************** [2024-07-21 08:16:54.001] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (4): Starting connection to NetMQ at tcp://127.0.0.1:8540[2024-07-21 08:16:54.079] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (4): WebAPI Global Host: Host started at: https://+/mobicontrol[2024-07-21 08:16:54.079] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (4): WebAPI Global Host: Starting hostable WebApi controllers ... doneThis error shows the Windowsprotocoll:Name der fehlerhaften Anwendung: Soti.MobiControl.ManagementService.Host.exe, Version: 15.6.5.15, Zeitstempel: 0x64d3c4adName des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17763.6054, Zeitstempel: 0xc9a93043Ausnahmecode: 0xe0434352Fehleroffset: 0x0000000000041b39ID des fehlerhaften Prozesses: 0xe8cStartzeit der fehlerhaften Anwendung: 0x01dadb358c646cd0Pfad der fehlerhaften Anwendung: C:\Program Files\SOTI\MobiControl\Soti.MobiControl.ManagementService.Host.exePfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dllBerichtskennung: 844ebd87-09de-477e-b0b0-2e4e499ae25cIve checked the Firewall, but there is no blocked. We have 2 Servers, 1 Prod and 1 test and the 2 Server get the same problems yesterday.Has anyone an idea?
The elastic search log shows as stopped due not enough memory heap. (fatal error in thread.... java.lang.outofmemoryerror: Java Heap Space). There are some bat files in Soti folder that is supposed to set the memory heap (elasticsearch.bat, Elasticsearch-service.bat...) I am not sure which one to invoke and with parameter to request it to set the memory properly.
The solution I manage runs in 2 server in MC14.4. One of them is just a DS and the other is DS+MS+DataBase+Elastic Search. The server running MS+Elastic Search + Database is a windows 2012R2. Recently the upgrades from windows, that keep enlarging its cache patches, reach the system drive (C:) to critical space. The initial MC installation has been followed the default installation, placing all bin files and elastic search in system drive (C). I would like to move the elastic search data/nodes to other driver that has plenty of space available. The recommendation I got from Soti is to use the setup file tool to install again only MS, because MS runs at the same drive as Elastic Search. Along the installation I would have to change the path to it. The issue is it does not allow to change the path, because other MC components are already installed in system drive, as DS and even the current MS. I believe I could uninstall everything but the database and install again to a different drive, having a risk to domains and certificate failures. So, is there any parameter that we may set to Elastic Search create its data/nodes in a different path then the default? Maybe a environment variable or something in windows registry ? In positive way I could recreate the elastic search database in a different disk, releasing space to its normal growth.
Hello, i am currently strugglging with the search service working on 15.2.3 using OpenJDK. Has anyone else had this problem? Before the Upgrad Search was working just fine.
Currently using MobiControl version 14.3.3.1111 where we have some custom data setup for the devices. Around half of the devices do not show custom data and I am wanting to search just for these. However there is no search parameter for "Is Blank", "IsNull" or similar. Is there a way to search for these devices that anyone is aware of please? Thanks all
Good morning, we moved out soti from an old server to a better one. Everything is working fine instead of the MobiControl Search Service. The problem ist that the new server "needs" the old server for some reasons. In the elasticsearch.yml we have the following line: discovery.zen.ping.unicast.hosts: ["soti.corp.****.com","50-soti.intern.****.com"] soti.corp.****.com" <- old server 50-soti.intern.****.com <- new server So ... how i can remove the old server from the search service so that only the new one is "called"
Hi I do have this on a case whit Soti but wanted to check if any one else have had this issue earlier or maybe some tips on what to check. We did a server update from 14.4.5 to 15.0.2, after this finished we saw no unit's under "View all devices" list.After about 5 minutes we had about 10 devices showing of total 1228 devices. About an hour later this had jumped to show about 570 devices of 1228 and 3 days later it only showed 980 devices of 1228. We now have restored DB and server back to 14.4.5 but issue is still present.This makes me belive issue always has been there but not noticed before the upgrade that now was done. Before downgrade we tried re-build both "data" folder and "Search" folder for MobiControl Search as well as re-install.The "MobiControl Search Sync Interval" shows "Failed" and integrity 100% under server tab. Server mostly contains Windows Mobile devices and a few CE devices that are now going to be swapped whit Android so also a couple of Android devices present for testing. Due to the WM and CE devices as server was installed SHA2 it has been changed to SHA1 for this. Anyone seen a problem whit Search not been able to load devices from DB og slowly loading devices?Any settings that could be wrong or impacting this on comunication whit DB? All test and checks does not indicate anyting to me on this. Best RegardsØystein Stakvik
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